Shea Newsome
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Truck Assembler
Daimler Truck
Mt. Holly, NC
07.2022 - Current
- Assisted quality assurance by visually inspecting items and removing defective parts
- Used established instructions to learn 15 jobs within year with successfully completing jobs accurately, quickly, and with efficiency.
- Trained and instructed coworkers in proper assembly techniques
- Assembled and installed mechanical components on engines, vehicles and other machines according to blueprints and other specifications
Server
Hooters Of America, LLC
Rockhill, SC
05.2022 - Current
- Enthusiastic detailed-oriented waitress with over 10 years of experience in customer service and hospitality in busy establishments
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment while promoting customers comfort and enhancing experience
- Developed and maintained courteous and effective working relationships
Lead Server
Landry's
Houston, TX
04.2021 - 12.2021
- Displayed enthusiasm and performed excellent service to customers, successfully increasing referrals, and walk-in business resulting in building relationships with customers to increase loyalty and sales by 10%.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu and alcohol knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Science - Accounting
Pfeiffer University
Misenheimer, NC05.2017
Skills
- Microsoft Certified (Word, PP, Excel)
- Excellent manual, Dexterity
- Decision Making, Meticulous
- Time management, Reliable, Punctual
- Multitasking Ability, Bill Computation
- Observant, Problem-Solving
- Scheduling, Attention to Detail,
- Physical Stamina, Great Memory,
Timeline
Truck Assembler
Daimler Truck
07.2022 - Current
Server
Hooters Of America, LLC
05.2022 - Current
Lead Server
Landry's
04.2021 - 12.2021
Associate of Science - Accounting
Pfeiffer University
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