Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
Generic

Shea Rumoro

Publishing Account Manager
Buffalo Grove,IL

Summary

Creative and engaging Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Recognized for going above and beyond while dedicated to aligning organizational business goals with quality work to achieve consistent success. Strong work ethic, adaptability, and exceptional interpersonal skills with a desire to take on new challenges.

Overview

6
6
years of professional experience

Work History

Senior Publishing Account Manager

Logical Position
Deer Park, IL
04.2021 - 12.2023
  • Orchestrated a mutually beneficial relationship with 130+ publishing partners, providing them with valuable SEO focused content in exchange for the opportunity to generate backlinks for clients.
  • Created templates, documents and training to streamline the publishing process to new hires and ongoing development.
  • Consulted with multiple teams and editorial staff regarding placement and content development, coordinating content according to publication's style, editorial policy and publishing requirements.
  • Maintained relationships with literary agents, publishers, editors, and other industry professionals with an 88% retention rate.
  • Developed marketing collateral such as templates, SEO resources, and outreach processes to upsell other products and services.
  • Performed technical SEO audits of websites by search engines using GA4, SEMRush, and other SEO industry tools.

Digital Marketing Specialist

Logical Position
Deer Park, IL
02.2019 - 08.2019
  • Provided clear and extensive knowledge of various options for business to grow through marketing and analysis.
  • Analyzed website data to identify potential areas of improvement in the digital marketing process and evaluate trends in marketing strategies used by competitors.
  • Maintained up-to-date knowledge of industry trends and best practices related to Facebook, Email Marketing, SEO, Amazon, Google, PPC Management, and Web Design.
  • Interacted with customers via emails or phone calls regarding their inquiries about products or services offered by our company.
  • Tracked KPIs such as website visits, conversions rate, bounce rates and more to measure success of campaigns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Intake Coordinator

Glen Lerner Injury Law Firm
Chicago, IL
02.2018 - 02.2019
  • Established long-term relationships with clients in order to provide services in future endeavors.
  • Resolved all customer concerns by mediating communications between account managers and the clients.
  • Deciphered case negligence, provided the proper attorney, and set appointments throughout the case process.
  • Ensured confidence and satisfaction in new clients to sign with our firm through thorough communication skills.

Education

Bachelor of Arts - Communications, Media, & Theater

Northeastern Illinois University
Chicago, IL
05-2021

Skills

  • Brand Management
  • Business Development
  • Data Analytics
  • Personable, Adaptable, and Creative
  • 8 years of Client Relationship & Account Management
  • Strong Lead Development Skills
  • Excellent Communication Skills
  • Proficient in operating Microsoft Office & Teams, Google Analytics, SEMRush, Search Console, WordPress, Yoast, and Facebook

Accomplishments

  • Above and Beyond Award at Logical Position as Senior Account Manager (2022)

References

References available upon request.

Timeline

Senior Publishing Account Manager

Logical Position
04.2021 - 12.2023

Digital Marketing Specialist

Logical Position
02.2019 - 08.2019

Intake Coordinator

Glen Lerner Injury Law Firm
02.2018 - 02.2019

Bachelor of Arts - Communications, Media, & Theater

Northeastern Illinois University

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Shea RumoroPublishing Account Manager