Pharmacy Technician
Kaiser Permanente
01.2022 - Current
Hi, I’m
SHEANA SISSELMAN
Kirkland,WA
Work History
Kaiser Permanente
Pharmacy Technician
01.2022 - Current
Job overview
- Managed patient prescription records using electronic health record systems, ensuring data accuracy and confidentiality.
- Managed approximately 100 incoming calls from patients or outside providers.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Evergreen Hospital
Pharmacy Technician
02.2017 - 11.2021
Job overview
- Prepared intravenous solutions, admixtures, respiratory drugs & bother solutions using aseptic techniques
- Methodically able to shift between several pharmacy operating systems including Cerner, Enterprise RX, and others
- Performed compounding, measurement, and counting of medications
- Customer interface for insurance questions, especially prior authorizations for insurance claims
- Managed approximately 50 incoming calls from patients or caregivers, daily.
- Assisted pharmacist filling prescriptions.
- Handled reconciliation of medication histories for patients admitted to Evergreen Health Hospital
Country Doctor Community Clinic
Pharmacy Technician
04.2014 - 01.2016
Job overview
- Supplied access to medications that were financially out of reach for some patients by enrolling these individuals into free drug programs that are provided by some pharmaceutical companies.
- Reviewed and verified customer information and insurance provider information
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Dispensed medications accurately and efficiently to patients, ensuring safety and compliance with regulations.
Education
Western Washington UniversityBellingham, WA
Bachelor Of Arts And Science
06.2011
Skills
- Assisting Pharmacists
- Drug inventory management
- Advanced Math Skills
- Medical Records Management
- Secure storage of medications
- Insurance billing
- Patient confidentiality
- Interpreting and processing medication orders
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy law compliance
- Medicare and medicaid process
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Evergreen Hospital
02.2017 - 11.2021
Pharmacy Technician
Country Doctor Community Clinic
04.2014 - 01.2016
Western Washington University
Bachelor Of Arts And Science
Summary
Certified Pharmacy Technician (CPhT) with over 17 years of experience in retail, clinical, and inpatient pharmacy environments. Proficient in sterile compounding, PBM claim processing, and regulatory compliance. Skilled in medication management, patient education, and pharmacy software systems including Cerner and Enterprise RX. Recognized for empathetic communication, problem-solving, and initiative in fast-paced healthcare settings.
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