Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheaney Collins

Detroit

Summary

Dynamic and dedicated customer service professional eager to leverage exceptional organizational skills and a strong drive for excellence to enhance customer satisfaction. Proven ability to multitask effectively in fast-paced environments, ensuring swift adaptation and immediate contributions to team success. Committed to fostering positive customer experiences through attentive service and proactive problem-solving. Prepared to bring a fresh perspective and a passion for service excellence to your esteemed organization.


Overview

21
21
years of professional experience

Work History

Retail Manager

Centerplate/Sodexo
01.2014 - Current
  • Retail Mgr for Centerplate is very active, We are a 3rd party located in TCF Center. Better Known as (COBO HALL). I have received over 30 certificates in Customer Service Management development. I Have a staff of 50 employees. I open & close all stores, problem solve any guest issues, Certified Training mgr, Z out reports. Update Logs, set price points, set up menu boards and registers. We sell food, clothes, drinks etc.
  • Problem Solving Issues with customers is my number goal


Owner and CEO

Taylormade Shoes
01.2011 - 09.2013
  • I started my own shoe business in 2011. I ordered all inventory, set up merchandise in store, create website, create tags, processing shipment orders, cashier, balance inventory, Open & Close store front. Set up Marketing goals, customer services.

Retail Supervisor

Detroit Zoological Society
05.2004 - 11.2010
  • As a retail supervisor I was responsible for opening & closing store. Balance cashier registers and cash vaults. Assist with customer service training, problem solving ,also merchandising store front.

Education

High School -

Benjamin Franklin High School
Coconut Creek, Florida
04.2004

Accounting

Wayne County Community College
Detroit, Michigan

Skills

  • Client relationship management
  • Management assistance
  • Employee training
  • Retail operations management
  • Leadership development
  • Effective multitasking

Accomplishments

  • Achieved Customer Services Certificate by completing [2 day customer achievement training class ] with accuracy and efficiency.

Timeline

Retail Manager

Centerplate/Sodexo
01.2014 - Current

Owner and CEO

Taylormade Shoes
01.2011 - 09.2013

Retail Supervisor

Detroit Zoological Society
05.2004 - 11.2010

High School -

Benjamin Franklin High School

Accounting

Wayne County Community College

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