Sheayun Brown
Olive Garden
Ocala,FL
1
Language
1
Certification
5
years of professional experience
Dedicated professional with a strong focus on customer service and teamwork. Skilled in enhancing client experiences through clear communication and attention to detail.
Work History
Team Member
9 Months- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall dining experience.
- Assisted in food preparation and presentation, adhering to Olive Garden's quality standards and recipe guidelines.
- Supported inventory management by monitoring stock levels and assisting with timely replenishment of supplies.
Direct Support Professional Caregiver
2 Years 3 Months- Provided individualized support to clients in daily living activities, enhancing their independence and quality of life.
- Assisted in the development and execution of personalized care plans tailored to client needs and goals.
- Implemented behavioral strategies to promote positive interactions and reduce challenging behaviors among clients.
- Facilitated communication between clients and healthcare professionals, ensuring timely updates and care adjustments.
- Monitored client progress, documenting changes in behavior or health to inform care team decisions effectively.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Daytime Caregiver Driver
4 Months- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
- Communicated effectively with dispatch to coordinate pick-up and drop-off schedules efficiently.
- Assisted clients with mobility needs, providing compassionate support during transport.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Barista
1 Year 1 Month- Crafted high-quality espresso beverages and specialty drinks to meet customer preferences.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Managed inventory levels, placing orders for supplies to minimize shortages or waste.
Education
No Degree - Political Science
High School Diploma
- Honor Roll All Years
- Awarded Perfect Attendance
- Completed AP course in Psychology, US History, World History
Skills
Customer service
Attention to detail
Adapting to feedback
Problem-solving
Time management
Teamwork and collaboration
Clear communication
Adhering to protocols
Certification
- Basic Life Support (CPR and AED) Program
- Medication Certification
Languages
English
Native or Bilingual
Timeline
Team Member
Olive Garden
11.2025 - CurrentRead More
Daytime Caregiver Driver
Nettie's Love and Care
10.2023 - 02.2024Read More
Direct Support Professional Caregiver
Successful Steps Unlimited
02.2023 - 05.2025Read More
Barista
Midnight Oil
11.2021 - 12.2022Read More
Rochester Institute of Technology
No Degree from Political Science
Read More
Young Women's College Prep
High School Diploma
Read More