Sheba Riggins
Lakeland,FL
Summary
Experienced Eligibility Client Service Representative specializing in patient support and care coordination. Expertise in HIPAA compliance and effective communication, resolving client concerns and facilitating timely access to healthcare services. Focused on improving patient experiences through informed decision-making and collaboration.
Overview
7
7
years of professional experience
Work History
Eligibility Client Service Representative
ImageNet
Tampa, USA
08.2022 - Current
- Assisted patients and clients in verifying eligibility for healthcare services and benefits, ensuring access to necessary care.
- Explained healthcare coverage, program requirements, and service options to patients, facilitating informed decision-making.
- Coordinated with healthcare providers and internal teams, enhancing service delivery and support timeliness.
- Address patient concerns with professionalism, empathy, and confidentiality.
- Maintain detailed and accurate documentation of patient information and case updates.
Credit Card Service Representative
Alorica(Bank of America)
01.2019 - 08.2022
- Provided high-volume customer and account support while maintaining professionalism and accuracy.
- Assisted customers with account inquiries and transaction issues.
- Resolved client issues by explaining services and guiding navigation of account options.
- Educated clients on available card services and features to improve usage and understanding.
- Verified personal and financial information to maintain account security and compliance.
- Supported resolution of billing discrepancies and disputes to enhance customer satisfaction.
- Consistently met service quality and performance standards in a fast-paced environment.
- Maintained detailed records of interactions and followed strict privacy guidelines.
- Processed card applications and maintained accurate records.
Education
Some College (No Degree) - Nursing Administration
Keiser University
Lakeland / St. Petersburg FLSkills
- Eligibility and Insurance Verification
- Patient documentation
- HIPAA & Confidentiality Awareness
- Care Coordination
- Patient Support & Communication
- Team Collaboration
- Conflict resolution
- Compassionate Patient Interaction
- Medical Terminology
Timeline
Eligibility Client Service Representative
ImageNet
08.2022 - Current
Credit Card Service Representative
Alorica(Bank of America)
01.2019 - 08.2022
Some College (No Degree) - Nursing Administration
Keiser University