Traveling
SHEBA THANKAM VARGHESE
System Consultant - Support Services
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
3
3
Language
Work History
SYSTEM CONSULTANT – SUPPORT SERVICES
01.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
- Sells products and services by establishing contact and developing relationships with prospects, recommending solutions
- Prepares reports by collecting, analyzing, and summarizing information.
- Making accurate, rapid cost calculations.
- Preparing tenders, proposals and quotations.
- Providing pre-sales and after-sales support
- Negotiating tender and contract terms and conditions to meet both client and company needs
- Persuading clients that a product or service vest satisfies their needs in terms of quality, price and delivery
- Notifying the customers about warranty expiration related to projects
ACTING SYSTEM CONSULTANT – SUPPORT SERVICES
TECHNO Q
05.2021 - 12.2021
- Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options
- Sells products and services by establishing contact and developing relationships with prospects, recommending solutions
- Prepares reports by collecting, analyzing, and summarizing information
- Making accurate, rapid cost calculations
- Preparing tenders, proposals and quotations
- Providing pre-sales and after-sales support
TECHNICAL SUPPORT COORDINATOR
Techno Q
09.2014 - 04.2021
- Drafting letters/correspondences related to AMC (Annual Maintenance Contract)
- Documented support interactions for future reference.
- Maintaining individual files and documents for all the AMC Clients
- Responsible in attending, logging and preparing job cards for AMC Clients
- Coordinating with Support Team leaders and Support team to carry out the Planned Preventive Maintenance (PPM)
- Responsible in submitting PPM reports to Accounts for invoicing as per the payment schedule
- Responsible in reminding expiry of AMC Client (one month in advance)
- Sending out calendar invites for meetings
- Maintaining a track of certifications of all the team members
- Tracking requests for quotation, customer queries and clarifications
- Ensuring quality of the tender documents in line with the request
- Preparing documents for tender submittal (Both Technical and Commercial)
- Ensuring tender is submitted on time to meet deadlines
- Following up of the notification send to customers to generate as inquiry and then convert to sales order
- Handling Hotline Calls (customer calls/complaints)
INETERN
JBK Controls WLL
12.2012 - 12.2012
Education
Bachelor of Engineering - Electronics and Telecommunication
Sathyabama University
Chennai, India 09.2010 - 03.2014
Skills
Fast Learner
Teamwork
MS Office(Excel, word, Power Point, Outlook)
Certification
Project Management Professional (PMP) [Training]
Accomplishments
- Employee of the Month - November 2015
- Active Member of Toastmasters International
Interests
Listening to Music
Driving
Details
- Valid Driving License - Until June 2029
- Visa Status - Family
Timeline
SYSTEM CONSULTANT – SUPPORT SERVICES
01.2022 - Current
ACTING SYSTEM CONSULTANT – SUPPORT SERVICES
TECHNO Q
05.2021 - 12.2021
TECHNICAL SUPPORT COORDINATOR
Techno Q
09.2014 - 04.2021
INETERN
JBK Controls WLL
12.2012 - 12.2012
Bachelor of Engineering - Electronics and Telecommunication
Sathyabama University
09.2010 - 03.2014