Shebeer Sidheeque
Glenn Heights,USA
Summary
Dedicated hospitality professional committed to enhancing guest experiences through effective safety and security measures. Demonstrates strong teamwork, quick learning abilities, and a positive attitude while efficiently addressing guest inquiries and concerns.
Overview
5
5
Languages
1
1
Certification
20
20
years of professional experience
Work History
Safety & Security Officer
The Ritz Carlton Hotel
Dallas, USA
10.2022 - Current
- Monitored hotel premises to ensure guest safety and security.
- Monitored entrances and exits to ensure that no unauthorized personnel enter or leave the premises.
- Conducted regular safety inspections of hotel facilities and grounds.
- Responded promptly to security incidents and guest inquiries.
- Assisted guests with safety-related concerns and inquiries effectively.
- Enforced parking regulations by monitoring vehicle movement in parking lots.
- Provided directions to visitors regarding facility rules and regulations.
Security Officer
Andy Frain Services
Dallas, USA
02.2021 - 01.2022
- Conducted regular patrols to identify potential security threats or hazards.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored premises to ensure safety and security for all personnel.
- Assisted with emergency response procedures during incidents or evacuations.
Guest Services Agent
Ritz Carlton Grand Canal
Abu Dhabi
09.2013 - 04.2015
- Managed reservation systems to ensure accurate booking information.
- Greeted guests warmly and checked in visitors efficiently.
- Addressed guest inquiries and resolved concerns promptly.
- Coordinated with room service, housekeeping, maintenance, and security teams to fulfill guest requests.
- Welcomed large volume of guests and improved overall customer service.
F&B Steward
One & Only RoyalMirage Dubai
02.2007 - 04.2011
- Delivered food and beverages to guests promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline service operations, contributing to efficient dining experiences.
- Responded promptly to guest inquiries and requests for assistance.
- Maintained cleanliness and organization of dining and kitchen areas.
- Followed safety and hygiene standards during food handling processes.
- Monitored inventory levels and communicated supply needs to management, ensuring uninterrupted service.
- Assisted in setting up tables for events and dining services.
Education
Diploma - Hotel Management
INDIAN INSTITUTE OF MANAGEMENT STUDIES
ERNAKULAM,KERALA,INDIASkills
- Surveillance Techniques
- Incident response
- Safety inspections
- Security monitoring
- Emergency management
- Guest relations
- Customer service
- Ability to Work Under Pressure
- Dependability
- Teamwork
- Problem solving
- Conflict resolution
Certification
- Unarmed Security Training Level 2 & Level 3, Dallas Security Academy, 101008601
- Chemical Usage-Health & Safety, Johnson Diversey, 09/01/07
- Basic Food Hygiene, 10/01/08
- Foundation Of Cyber Security -Google Coursera
- Manage Security Risk -Google
- Networks and Network Security- Google
- Assets, Threats, and Vulnerabilities- Google
Physical Fitness
Good
Skin Type
fair
Languages
- English
- Hindi
- Arabic
- Tamil
- Malayalam
Activities
- Conducted Stage programs, Dramas & Dance programs in Hotel One & Only Royal Mirage, Dubai
- Certified Karate Blackbelt from OKSK martial arts, Cochin
Personal Information
- Height: 175 ft
- Weight: 73 kg
- Date of Birth: 07/01/85
- Marital Status: Married
Hobbies and Interests
- Travelling
- Playing Football
- Listening music
Languages
English
Full Professional
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
Tamil
Full Professional
Arabic
Limited
Accomplishments
- 3 times 5 Star Nominee
- TABC approved Seller Training Program Certification
Timeline
Safety & Security Officer
The Ritz Carlton Hotel
10.2022 - Current
Security Officer
Andy Frain Services
02.2021 - 01.2022
Guest Services Agent
Ritz Carlton Grand Canal
09.2013 - 04.2015
F&B Steward
One & Only RoyalMirage Dubai
02.2007 - 04.2011
Diploma - Hotel Management
INDIAN INSTITUTE OF MANAGEMENT STUDIES