Shebrena Hines
Olive Branch,MS
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Diligent Certified Nursing Assistant with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Demonstrated ability in monitoring vital signs and assisting with daily living activities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician (PCT) ICU Stepdown
Baptist Memorial Hospital
Memphis, TN
11.2011 - Current
- Provided direct patient care including vital signs, phlebotomy, accu-checks, hygiene support, and mobility assistance.
- Built therapeutic rapport with patients experiencing acute and chronic medical conditions.
- Observed and reported changes in patient condition to nursing staff.
- Demonstrated empathy and professionalism in high-stress hospital environments.
- Maintained HIPAA compliance and patient confidentiality.
Certified Medical Assistant (CMA)
St. Jude Children Hospital
05.2005 - 10.2010
- Roomed pediatric patients and obtained vital signs (temperature, pulse, respirations, blood pressure, oxygen saturation, weight, height).
- Assisted physicians and nurse practitioners during examinations and minor procedures.
- Collected and prepared laboratory specimens (blood, urine, throat swabs) according to protocol.
- Administered injections, immunizations, and medications as ordered (within scope of practice).
- Performed EKGs and basic diagnostic testing.
Medical Assistant
Methodist Healthcare
Memphis, TN
05.2003 - 06.2006
- Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
- Administered medications and vaccinations, adhering to safety protocols and best practices.
- Documented patient history and vital signs in electronic health record systems for accuracy.
- Coordinated appointments and referrals, enhancing patient scheduling efficiency and satisfaction.
Education
Bachelor's Degree - Science of Social Work
University of Phoenix
05-2026
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
Certification
- CPR/BLS
- Certified Medical Assistant
- Eligible for LMSW (if applicable)
Awards & acknowledgments
Employee of the Month 2015, 2017, 2023, Iris Award 2017, 2025, Clinical Excellence Recognition.
Timeline
Patient Care Technician (PCT) ICU Stepdown
Baptist Memorial Hospital
11.2011 - Current
Certified Medical Assistant (CMA)
St. Jude Children Hospital
05.2005 - 10.2010
Medical Assistant
Methodist Healthcare
05.2003 - 06.2006
Bachelor's Degree - Science of Social Work
University of Phoenix