Sheccid Nuñez Flores
Summary
A dedicated employee with over 7 years of customer service experience and 3 years of sales experience with a focus in fashion retail. Focused on bringing forth an enthusiastic and motivated attitude along with a variety of powerful skills to help lead and inspire others. Fast learner trained to work in fast paced, constantly changing environments all while offering a smile. Motivated to consistently learn and grow as a fashion retail professional.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
J. Crew Factory
08.2024 - Current
- Assigned to lead, train, and inspire a team of 14 associates, fostering a positive and engaging work environment.
- Created and implemented training programs for new hires, ensuring they are equipped with brand knowledge and skills needed to succeed.
- Built strong customer relationships, fostering loyalty and repeat business.
- Managed daily store operations such as opening and closing procedures, cash handling, and inventory control.
- Prioritized the role of selling manager to identify areas of opportunity in department sales and overall store KPI's.
Retail Sales Associate
Anthropologie
06.2023 - Current
- Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
- Shared knowledge of merchandise, personal styling tips, and knowledge of current trends to inspire the customer and reach daily sales goals.
- Built relationships with customers to increase likelihood of repeat business.
Retail Sales Associate
J. Crew Factory
04.2024 - 08.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Recommended merchandise based on customer needs and preferences.
- Collaborated with team members on the sales floor to curate a seamless customer shopping experience.
Bridal Stylist
Monica's Bridal
03.2024 - 08.2024
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
Account Representative
State Farm
01.2022 - 03.2024
- Founded social media accounts and created agency related content to post on Instagram, Facebook, and Google to increase customer awareness of products offered.
- Sold $192,392 in State Farm products using a customer focused, need-based review over a 24 month period.
- Provided premier customer service experiences, resulting in high client satisfaction.
Education
Associate of Science - Fashion Merchandising
Southern New Hampshire University
Manchester, NH11-2024
Skills
- Poised under pressure
- Bilingual (Spanish)
- Friendly and enthusiastic
- Great customer service
- Ability to work under pressure
Certification
Fashion Styling Foundations Certificate - Fashion Institute of Technology & Yellowbrick.co
Timeline
Assistant Manager
J. Crew Factory
08.2024 - Current
Retail Sales Associate
J. Crew Factory
04.2024 - 08.2024
Bridal Stylist
Monica's Bridal
03.2024 - 08.2024
Retail Sales Associate
Anthropologie
06.2023 - Current
Account Representative
State Farm
01.2022 - 03.2024
Associate of Science - Fashion Merchandising
Southern New Hampshire University
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