Sheccid Pena
Monroe,WI
Summary
Professional with commitment to enhancing residential life by fostering positive and inclusive community. Proven expertise in managing and training resident assistants to ensure safe and supportive environment. Collaborative and adaptable, consistently achieving high standards and reliable results in dynamic settings. Skilled in conflict resolution and event planning, with focus on resident well-being and team cohesion.
Overview
7
7
years of professional experience
Work History
Lead Resident Assistant
Aster Assisted Living
01.2024 - Current
- Mentored junior resident assistants, fostering professional development and teamwork.
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Coordinated care plans with healthcare professionals to optimize resident health outcomes.
- Facilitated communication between residents and families, addressing concerns promptly and effectively.
- Coordinated move-in/move-out processes efficiently, ensuring a smooth transition for new and departing residents.
- Administer medications accurately to residents, ensuring adherence to prescribed schedules.
- Maintain accurate medication records, supporting compliance with regulatory standards.
- Monitor and document patient responses to medications, reporting changes to healthcare team.
- Responded to room transfers, incident reports, and maintenance requests.
Restaurant Team Member
Vinces Pizzeria
11.2018 - 01.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business..
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Prepared food orders, cooking on grill and operating fry station.
- Operated register to process payments and collect cash payment for order totals.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Monroe High School
Monroe WICertificate Diploma - Certified Nursing Assistant
Blackhawk Technical College
Janesville, WI12-2025
Skills
- Diversity and inclusion
- Direct patient care
- Time management
- Team player
- Critical thinking
- Community building
Timeline
Lead Resident Assistant
Aster Assisted Living
01.2024 - Current
Restaurant Team Member
Vinces Pizzeria
11.2018 - 01.2024
High School Diploma -
Monroe High School
Certificate Diploma - Certified Nursing Assistant
Blackhawk Technical College