SHECKEITA LAFLEUR
Beaumont,TX
Summary
An accomplished, customer service professional with a goal to obtain a position in a positive environment that allows me to utilize my skills in a company that offers job advancement. Receiving commendations for exceptional performance, successful diffusing conflicts or managing crisis situations, implementing new safety protocols, or contributing to reducing inmates disciplinary incidents. Fair, firm, consistent.
Overview
9
9
years of professional experience
Work History
Janitorial
Aztec
01.2022
- Clean and maintain designated spaces both inside and outside of the facility on a daily basis, which includes the lobby, restrooms, offices, conference rooms, parking lot and public areas
- Dust, vacuum, sweep, mop, polish, shampoo carpets, wash windows and empty trash on a daily basis, and wax floors on a weekly basis
- Report maintenance issues as soon as they come to your attention and help create a maintenance schedule for office equipment, fixtures and HVAC unit
- Maintain and stock supply rooms and bathrooms as needed
- Check for potential safety issues in all public areas on a daily basis and bring them to the attention of the office manager
- Work with the grounds keeping team when necessary to remove debris, leaves, snow and other obstructions from company grounds
Work-From-Home Customer Service Representative
Navient
01.2022
- Clear communication skills
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
Customer Service Representative
JcPenny
01.2020
- Greets customers and demonstrates excellent customer service skills
- Helps customers select products, answers questions, and shares product knowledge
- Creates or updates customer profile records
- Processes purchases and returns
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Helps with the store opening and closing process
Sales Representative
City Gear
01.2015
- Produce and give extraordinary customer service, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided by City Gear
- Consistently set goals to grow and improve selling skills and track overall sales
- Practice and uphold all City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance
- Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual
- Consistently achieve and/or exceed sales targets and goals
- Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff
- Attend all staff meetings and tech clinics for the store
Correctional Officer
TDCJ
01.2022 - 01.2024
- Supervision of inmates and inmate activity in detention facilities
- Provides care and correctional treatment of inmates
- Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
- Contributes to the maintenance of institution security
- Performs searches on inmates and visitors
- Checks mail for contraband, such as weapons or drugs
- Prepares incident reports and other documentation
- Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability
- Conducts accurate headcounts
- Break up physical confrontations and protect inmates and fellow officers from harm
- Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures Supervise inmates. Observe traffic in and around the compound. Monitor, supervise and screen inmate visitor traffic.Make periodic patrols of quarters and ... monitor offenders safety during security checks every 30mins.
Education
High School Diploma -
Eagle Academy
Beaumont, TX01.2007
Skills
- High ethical standards
- Dependable
- Accountable
- Diplomacy
- Forbearance
- Negotiation
- Problem solving
- Analysis
- Team Leadership
- Plan comprehension
- Physical Hazard Monitoring
- Safety Policies
- Proficient in Outlook
- Proficient in MSWord 2000
- Proficient in Windows 2000
- Proficient in Internet Explorer
- Proficient in Excel
- Proficient in PowerPoint
- Data Entry
- Quality Control
- Typing 40 WPM
- Flexible Schedule
- Attention to detail
- Multitasking
- Quick learner
- Cooperative team leader
- Communication skills
- Self-motivated
- Organized
- Administrative writing
- Reporting skills
- Interpersonal skills
- Supervisory skills
Languages
English
Full Professional
Timeline
Janitorial
Aztec
01.2022
Work-From-Home Customer Service Representative
Navient
01.2022
Correctional Officer
TDCJ
01.2022 - 01.2024
Customer Service Representative
JcPenny
01.2020
Sales Representative
City Gear
01.2015
High School Diploma -
Eagle Academy
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