SHEDICA BERNARD
Kingston,Jamaica
Summary
To work to the best of my ability, so not to be a liability but an asset to this company. Close attention to details and solid organizational and problem solving skills to ensure completion of multiple task. Proven ability to maintain accurate records. Working knowledge of accounting applications. An independent, hard worker individual with good communicating and team playing skills. Dependable Picker proficient in operations and correct use of equipment and tracking technology. Comfortable lifting over 50 pounds and completing demanding physical tasks. Over one year of experience expediting operations. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Microsoft excel and Microsoft word Peachtree accounting software QuickBooks accounting software.
Overview
11
11
years of professional experience
Work History
Digital Marketing
Self Employed
Kingston, Kingston
09.2023 - Current
- Conducted research on current trends in digital marketing and communications.
- Researched new technologies related to digital marketing initiatives.
- Utilized various digital marketing tactics including email campaigns, influencer outreach.
- Managed and developed digital marketing campaigns across multiple channels.
- Evaluated new technologies, strategies, and tactics related to digital marketing initiatives.
Customer Service Representative
Collective Solutions Ltd
Hanover, Jamaica
04.2022 - 06.2023
- Promoting high Customer service by resolving problems with knowledgeable and friendly service
- Answer incoming calls and emails
- Demonstrate excellent communication skills in resolving customer complaints
- Asked probing questions to determine service needs and accurately input information into electronic system
- Informed customers about billing procedures, processes and payments
Banquet Houseperson
Chateau Elan Resort & Winery
Braselton, USA
09.2021 - 02.2022
- Stocking
- Inventory replenishment
- Picking and processing, Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations
- Verified order accuracy and delivered to guests on-time to promote great service
- Worked throughout function to keep room and all stations neat, clean and stocked
- Broke down room furniture arrangements and returned pieces to racks and storage rooms
- Performed complete cleaning of all surfaces, furniture and floors in banquet room
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Greeted guests with friendliness and professionalism
- Worked in close collaboration with team members to ensure customers received high-quality service
Picker Packer
Hilldrup
Decatur, USA
09.2019 - 02.2020
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
- Labeled boxes and placed in outbound collection areas
Tax preparer
Jet Tax Services
Jonesboro
01.2019 - 04.2019
- Stored copies of completed returns and related documents according to company procedures and business regulations
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns
Accounting Clerk
White Rose Interiors Ltd
Kingston, Jamaica
03.2018 - 10.2018
- Receive, document and organize invoices
- Enter revenue and expenditure into internal database and maintain organization
- Write, collect and organize business receipts
- Continuous outbound calls to debtors for payments
- Writing daily reports to management on daily financial operations
- Supported clerical and administrative needs of senior department staff
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
Manager
Flava Restaurant
Kingston, Jamaica
11.2016 - 01.2018
- Receive payment from customers
- Using QuickBooks POS to make sales on a daily basis
- Making weekly reports to management as to the sales of the business
- Led team meetings and one on one coaching sessions to continuously improve performance
- Trained employees on additional job positions to maintain coverage of roles
- Exercise good judgement and decision making in escalating concerns and resolving issues
- Assigned tasks to associates to fit skill levels and maximize team performance
Room Attendant
Cove Heaven Resort
Stroudsburg, USA
05.2015 - 09.2015
- Cleaning and servicing guest rooms and public areas
- Assisting guests with special inquiries and requests
- Interacted pleasantly with clients and guests when performing daily duties
- Welcomed guests, provided answers to questions, and anticipated guests' service needs
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Employed deep-cleaning techniques for areas in need of additional sanitation
Clerical Assistant
Progressive Grocers Ltd
Kingston, Jamaica
12.2013 - 01.2014
- Filling
- Providing support to the office team
- Kept office records organized and supplies well-stocked for optimal team performance
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Created reports and other types of documentation, which often contained sensitive and confidential data
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Education
Bachelors of Business Administration - Accounting and Production and Operations Management
University of Technology
Kingston, Jamaica11.2016
Skills
- Accurate sales transactions
- Order processing
- Cleanliness and sanitation
- Customer assistance
- Guest service
- Reliable & trustworthy
- Active listening
- Multitasking
- Teambuilding
- Product and Service Knowledge
- Complex Problem Solving
- Documentation and Reporting
- Teamwork and Collaboration
- Goal Setting
- Managing Operations and Efficiency
- Verbal and Written Communication
- Administration and Reporting
- Technical Proficiency
- Customer Relations
- Time Management
- Microsoft Office Expertise
- Accounts Receivable
- Proactive and Self-Motivated
- Record Reconciliation
- Data Analysis
- Financial Recordkeeping
- Accounts Payable
- QuickBooks
- Bank Statement Reconciliation
- Bill Payment and Recordkeeping
- Attention to Detail
- Expense Tracking
- GL Reconciliation
- Month-End Documentation
References
REFERENCES Available upon request.
Timeline
Digital Marketing
Self Employed
09.2023 - Current
Customer Service Representative
Collective Solutions Ltd
04.2022 - 06.2023
Banquet Houseperson
Chateau Elan Resort & Winery
09.2021 - 02.2022
Picker Packer
Hilldrup
09.2019 - 02.2020
Tax preparer
Jet Tax Services
01.2019 - 04.2019
Accounting Clerk
White Rose Interiors Ltd
03.2018 - 10.2018
Manager
Flava Restaurant
11.2016 - 01.2018
Room Attendant
Cove Heaven Resort
05.2015 - 09.2015
Clerical Assistant
Progressive Grocers Ltd
12.2013 - 01.2014
Bachelors of Business Administration - Accounting and Production and Operations Management
University of Technology