Shedricka Carter
Arlington,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
MCI
11.2024 - Current
- Resolved patient inquiries and concerns, providing timely and empathetic support.
- Coordinated patient appointments, notifying providers of arrivals and aligning service delivery with schedule.
- Managed warranty counseling process, ensuring effective expense controls.
Customer Service Representative
Teleperformance USA
03.2022 - 10.2024
- Handled incoming calls and emails, delivering frontline customer support for product and service transactions
- Managed inbound calls, chats, and emails to enhance customer service experience
- Utilized excellent communication skills to resolve product and consumer complaints effectively
- Collaborated with team members from a remote location
Health Care Customer Service
Contiumn Global
06.2020 - 01.2022
- Greeted customers and addressed informational requests to enhance customer experience
- Handled customer complaints and concerns promptly, escalating complex issues to supervisor for efficient resolution
Education
Provine HighSchool
Jackson, MSSkills
- Training & development
- Epic systems
- Call routing
- Appointment scheduling
- Patient intake
- Benefits verification
- Patient scheduling
- Customer relationship management
- Complaint resolution
Timeline
Healthcare Customer Service Representative
MCI
11.2024 - Current
Customer Service Representative
Teleperformance USA
03.2022 - 10.2024
Health Care Customer Service
Contiumn Global
06.2020 - 01.2022
Provine HighSchool