SHEDRIKA BRITE
Grand Prairie,TX
Summary
Results-driven Customer Support Specialist with extensive experience in customer service, property management and security services. Proven track record of enhancing operational efficiency through effective oversight of surveillance systems and robust client relationship management. Expertise in leadership development and employee training, consistently advancing customer satisfaction through proactive problem-solving strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Services Specialist
Priebe Security Service
01.2021 - 01.2024
- Monitored and enforced security protocols to protect assets, employees, and customers.
- Investigated incidents, responded to security breaches, and completed detailed reports.
- Coordinated with law enforcement and emergency responders during critical situations.
- Conducted risk assessments and implemented strategies to enhance security measures.
Leasing Consultant
Pinnacle Property Management
01.2017 - 01.2021
- Maintained accurate records of prospective renters, applications and leases.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Customer Service Manager
Walmart
01.1999 - 01.2020
- Supervised front-end operations, ensuring excellent customer service and efficient checkout processes.
- Managed and trained front-end associates while resolving customer complaints to enhance satisfaction.
- Oversaw cash handling procedures, scheduling, and workload delegation for optimal efficiency.
- Collaborated with department managers to improve store operations and the customer experience.
Education
High School Diploma -
McCallum High School
Austin, Texas 05-2001
Skills
- Security Protocol Enforcement
- Incident Investigation & Reporting
- Emergency Response Coordination
- Risk Assessment & Mitigation
- Property & Tenant Management
- Customer Service & Conflict Resolution
- Cash Handling & Financial Accuracy
- Staff Training & Leadership
- Retail Operations Management
- Team Collaboration & Efficiency
- Sales & Marketing for Property Leasing
- Problem-Solving & Decision-Making
Certification
- Level II Security Certified
Timeline
Security Services Specialist
Priebe Security Service
01.2021 - 01.2024
Leasing Consultant
Pinnacle Property Management
01.2017 - 01.2021
Customer Service Manager
Walmart
01.1999 - 01.2020
High School Diploma -
McCallum High School
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