Sheeba Jose
philadelphia,PA
Summary
Accomplished Health Insurance Supervisor and Advisor at Bahrain Defense Force Hospital, adept in data analysis and fostering teamwork. Excelled in streamlining approval processes, enhancing customer satisfaction, and training staff, significantly improving operational efficiency. Skilled in underwriting and claims processing, consistently meeting and exceeding service goals.
Overview
20
20
years of professional experience
Work History
Health Insurance Supervisor and Advisor
Bahrain Defense Force Hospital
Riffa
06.2003 - 11.2023
- Providing training and instructions to freshers.
- Attending all outpatients and scheduling appointments with the respective doctors.
- Issuing bills for consultations and other procedures.
- Taking approvals for all outpatient procedures that require approvals.
- Drafting medical reports and submitting them to concerned doctors.
- Approaching insurance companies for procedure approvals.
- Scheduling a meeting with insurance companies regarding new policies and updated protocols.
- Approaching insurance companies for urgent approvals via calls or emails.
- Checking treatment, medications, diagnosis, complaints, and other medical details in the preapproval requests sent by the providers.
- Having timely meetings with the team for product guidance and updated knowledge.
- To take all necessary actions to smooth and expedite the approval process, and reach the patients.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders, and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Met customer service goals and exceeded customer expectations
Education
Master of Commerce - Accounting
Barkatullah University
Bhopal, India04-1998
Bachelor of Commerce - Accountancy, Economics, and Costing
Barkatullah University
Bhopal04-1996
Post Graduate Diploma - Computer Applications
Indian Education Center
Bhopal, IndiaSkills
- Data Analysis
- Underwriting Proficiency
- Claims Processing
- Policy administration
- Teamwork and collaboration
- Cash flow management
- Staff training
Hobbies and Interests
As expressed my interests in my CV I would like to explain more details about my interest : Listening Music's: As i born and bought up in Northern part of India so I was familiar with Hindi songs and in Hindi, lot of meaningful songs was created by our legends of Hindustani Music.In80's and90's songs it steals my mood and in such situation i prefer to go for a long drive. Listening to old songs and with cup of Tea and some gossips with dear and near ones.. Long Drive : After a busy schedule of life to relax myself i always prefer to go for a ride with my husband where opening my car windows and where i can feel the
Skills
- Communication
- Communication
Awards
Best Employee2015 &2017., Best athlete during Academic periods
Accomplishments
Awarded with an appreciation letter and cash reward in 2015 and 2017
Languages
English
Professional
Hindi
Professional
Malayalam
Elementary
Arabic
Elementary
Affiliations
- An active member of our Religious activities
- Leader of College cultural programs
- Leading the workshops for new policy in the workplace
Timeline
Health Insurance Supervisor and Advisor
Bahrain Defense Force Hospital
06.2003 - 11.2023
Master of Commerce - Accounting
Barkatullah University
Bachelor of Commerce - Accountancy, Economics, and Costing
Barkatullah University
Post Graduate Diploma - Computer Applications
Indian Education Center
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