Sheela Bautista
Trenton,USA
Summary
Program Specialist III with over 2 years of experience in program management, mortgage servicing, and customer service. Demonstrates strong skills in team leadership, fiscal management, Salesforce and CRM software, effectively guiding teams to meet program goals. Committed to fostering teamwork and enhancing operational efficiency through innovative problem-solving and reliable business management practices.
Overview
6
6
years of professional experience
Work History
Program Specialist III
CMC Energy Services
Township of Hamilton, USA
05.2022 - Current
- Lead team to enhance skills, achieving measurable program improvements
- Manage fiscal tasks for precise invoice processing, ensuring financial accuracy
- Prepare detailed reports, driving operational insights and efficiency
- Oversee inventory, ensuring timely orders and reconciliation, optimizing resources
- Monitor contractor performance, aligning with program metrics for consistent results
Mortgage Servicing Professional/ Bilingual
Cenlar FSB
Ewing, USA
05.2021 - 05.2022
- Answer customer calls on accounts, escrow, insurance, and tax with bilingual proficiency
- Manage and update loan data, ensuring accuracy in CRM systems for client satisfaction
- Assist clients with loan inquiries, enhancing their understanding and trust in services
Customer Service Representative III
First Energy Corporation
Reading, USA
01.2019 - 07.2020
- Address customer inquiries, enhancing satisfaction and retention
- Efficiently open and manage customer accounts, ensuring data accuracy
- Resolve issues swiftly, improving service reliability and customer trust
- Process financial adjustments, maintaining account integrity
- Collaborate with team, achieving consistent customer support excellence
Education
Associate of Business Management - Business Communication
Reading Area Community College
11-2026
Skills
- Spanish
- English
- Problem-solving
- Escrow
- Flexibility
- Reliability
- Business Development
- Team Work
- CRM Software
- Business Management
- Microsoft Office
- Salesforce
Timeline
Program Specialist III
CMC Energy Services
05.2022 - Current
Mortgage Servicing Professional/ Bilingual
Cenlar FSB
05.2021 - 05.2022
Customer Service Representative III
First Energy Corporation
01.2019 - 07.2020
Associate of Business Management - Business Communication
Reading Area Community College