Sheena
GAINESVILLE,GA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Part-Time Receptionist
Bell Minor Home
Gainesville, GA
08.2021 - Current
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Certified Nursing Assistant
Bell Minor
Gainesville, GA
08.2021 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported needs of [Number]+ residents under long-term care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Operational Safety Lead
Perdue Foods
Gainesville, GA
07.2014 - 07.2021
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Coordinated project workflows for departments.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Mentored and managed team of safety specialists and enforced safety protocols among associates.
- Kept accurate and detailed records of personnel progress and productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Scrutinized construction activities for personnel safety and regulatory compliance.
- Implemented policies and standard operating procedures for continuous improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
Associate Degree in Criminal Justice - Criminal Justice
Lanier Technical College
Oakwood, GA05.2024
High School Diploma -
Penn Foster Career School
Scranton, PA02.2021
Skills
- Information Protection
- Travel Planning
- Greet Visitors
- Supply Management
- Reception Desk Management
- Telephone Skills
- Manage Files
- Call Answering and Routing
- Data Imports
- Customer and Client Relations
- Mail Handling
- Call Transfers
Accomplishments
- Recognized by customers and Dept. Heads for expedient and effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNP - Certified Notary Public
Timeline
Part-Time Receptionist
Bell Minor Home
08.2021 - Current
Certified Nursing Assistant
Bell Minor
08.2021 - Current
Operational Safety Lead
Perdue Foods
07.2014 - 07.2021
Associate Degree in Criminal Justice - Criminal Justice
Lanier Technical College
High School Diploma -
Penn Foster Career School