Sheena Ajunwa
Cincinnati,Ohio
Summary
To obtain a position that will utilize my time management, customer service and supervisory skills to promote and extend successful business relationships
Overview
10
10
years of professional experience
Work History
Front Desk/Access Associate
TriHealth
12.2022 - 12.2023
- Check in patients for office visits via Epic
- Update and or input demographic information
- Verify insurance coverage
- Scan proper Identification and insurance cards
- Schedule procedural test and follow up office visits
- Collect copayments and or past balances
Accounts Receivable/Collections
Roto Rooter (Robert Half )
09.2021 - 01.2022
- Contact consumers to obtain payment on outstanding balances for completed water restoration work
- Obtain rental insurance information for all property claims
- Check status of property claims via outbound calling and emailing the Insurance adjuster
- Update account notes on spreadsheet and in AWS
Scheduling Coordinator
Ensemble Health Partners
03.2019 - 09.2021
- Inbound calls to schedule test and procedures via Epic
- Verify and or enter insurance information
- Update demographic information
- Preregister patients for upcoming appointments
- Provide cost estimate for test or procedures
- Collect copayments and any outstanding balances
New Business Representative Assist
Ameritas (Insight Global)
06.2018 - 01.2019
- Assist New Business Representative with newly submitted applications for whole life, term and universal insu
- Review files for missing documents
- Contact insurance agents via outlook requesting missing documentation
- Update new business files with received documents
- Logged completed files on an excel spreadsheet
Accounts Receivable Clerk
Roto Rooter (Robert Half)
03.2017 - 12.2017
- Outbound collections for outstanding invoices for completed plumbing work.
- Update account notes in AWS
- Answer incoming calls and transfer to the appropriate department.
Customer Service Representative
S&S Healthcare Strategies (Robert Half)
12.2015 - 02.2017
- Inbound customer service
- Provide information regarding health insurance eligibility and benefits
- Provide status updates on medical claims.
Disputes Specialist
Fifth Third Bank
09.2013 - 01.2015
- Inbound calls Intake of new disputes on checking, savings and credit cards
- Explain the dispute process and time frames
- Provide status updates on disputes.
- Update notes via aws system
Education
Certified Revenue Cycle Representative - Other
Other 2019-2021
06.2019
Academic Studies -
Woodward High School
06.2000
Skills
- Typing speed 35wpm
- Microsoft Word, Excel, PowerPoint,
- Epic trained
- Sending emails/Sending faxes
- Outbound calls/Inbound calls
References
Available upon request
Timeline
Front Desk/Access Associate
TriHealth
12.2022 - 12.2023
Accounts Receivable/Collections
Roto Rooter (Robert Half )
09.2021 - 01.2022
Scheduling Coordinator
Ensemble Health Partners
03.2019 - 09.2021
New Business Representative Assist
Ameritas (Insight Global)
06.2018 - 01.2019
Accounts Receivable Clerk
Roto Rooter (Robert Half)
03.2017 - 12.2017
Customer Service Representative
S&S Healthcare Strategies (Robert Half)
12.2015 - 02.2017
Disputes Specialist
Fifth Third Bank
09.2013 - 01.2015
Certified Revenue Cycle Representative - Other
Other 2019-2021
Academic Studies -
Woodward High School
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