Sheena Begay
Many Farms,AZ
Summary
Sales and Marketing for 8+ years of experience in Customer Services, experience in cashier, guest services, leadership.
Overview
22
22
years of professional experience
Work History
Project Coordinator
Chinle Navajo Department Of Workforce
Chinle, AZ
06.2024 - Current
- As a Project Coordinator I assist with handling administrative tasks for EAO (Employment Assistance Officer). Making Phone calls, finding job sites for participants, etc. Completed intake interviews for new participants, completed Work Experience Enrollment & work with summer youth participants.
Cook
NANA Management Services, NMS
Tsaile, AZ
09.2023 - 02.2024
- Used standardized recipes and other instructions to prepare food.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Monitored temperatures of prepared food and cold-storage areas.
Appointment Scheduler
Terros Health - Royal Staffing Agency
Scottsdale, AZ
07.2022 - 08.2022
- Scheduled and confirmed appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Provided clear instructions to patients regarding their upcoming visits.
Player's Club Representative
Lone Butte Casino
Chandler, AZ
04.2021 - 06.2022
- Maintained accurate records of all player activity including deposits, withdrawals, wins and losses.
- Greeted guests upon arrival and provided them with information about the Player's Club benefits and services.
- Explained rules, regulations, and procedures to new members regarding usage of their club cards.
- Promoted players' club by walking casino floor and signing up new guests.
Food Court Supervisor
Vee Quiva Hotel & Casino
Laveen, AZ
06.2013 - 04.2021
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Scheduled employee shifts to meet peak business periods while managing labor costs efficiently.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored daily sales, budgets, labor costs, inventory and other operational metrics in order to maximize efficiency.
- Observed food safety and sanitation protocols to reduce germ spread.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed stock levels by ordering supplies from vendors based on projected needs.
Cage Cashier
Wildhorse Pass Casino
Chandler, AZ
08.2012 - 03.2013
- Reconciled daily summaries of transactions to balance finances.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Sold casino chips, tokens or tickets.
- Redeemed coins and tokens for cash at customer request.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Balanced currency, coin and voucher inventories regularly throughout shift.
Financial Aid Officer
Xerox, ACS
Tempe, AZ
09.2010 - 12.2012
- Processed financial aid documents and completed basic verification of information.
- Maintained accurate records of all student financial aid awards, disbursements, and account balances.
Customer Service Representative
JcPenny Outlet Store
Tempe, AZ
10.2005 - 10.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Medical Support Assistant
Chinle Comprehensive Health Care Facility
Chinle, AZ
06.2003 - 09.2004
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Organized charts, documents and supplies to maintain team productivity.
Education
High School Diploma -
Chinle High School
Chinle, AZ05-2001
Skills
- Proficient in Computer Applications
- Team Leadership
- Customer Service Excellence
- Cashier
References
References available upon request.
Timeline
Project Coordinator
Chinle Navajo Department Of Workforce
06.2024 - Current
Cook
NANA Management Services, NMS
09.2023 - 02.2024
Appointment Scheduler
Terros Health - Royal Staffing Agency
07.2022 - 08.2022
Player's Club Representative
Lone Butte Casino
04.2021 - 06.2022
Food Court Supervisor
Vee Quiva Hotel & Casino
06.2013 - 04.2021
Cage Cashier
Wildhorse Pass Casino
08.2012 - 03.2013
Financial Aid Officer
Xerox, ACS
09.2010 - 12.2012
Customer Service Representative
JcPenny Outlet Store
10.2005 - 10.2010
Medical Support Assistant
Chinle Comprehensive Health Care Facility
06.2003 - 09.2004
High School Diploma -
Chinle High School
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