Sheena Brooks

• Facilitated daily operations to enhance workflow efficiency and task completion.
• Oversaw phone communications to address customer inquiries with promptness and effectiveness.
• Facilitated customer support by delivering customized solutions that strengthened relationships.
• Executed accurate payment processing to uphold financial integrity.

• Oversaw a team of 20+ drivers to optimize daily operations and guarantee timely service delivery.
• Orchestrated daily route scheduling for drivers to enhance travel efficiency and reduce delays.
• Managed incoming call responses and payment processing to enhance customer service efficiency.
• Managed accounts receivable functions for two sister companies, ensuring precise billing and prompt collections.

• Delivered exceptional customer service while creating a welcoming and positive experience for guests.
• Supervised second-shift operations, coordinating staff and maintaining efficient daily workflows.
• Collaborated with kitchen staff to ensure smooth communication, timely food preparation, and excellent service.
• Assisted with staff coordination and problem-solving to support efficient restaurant operations.
• Thrived in a fast-paced environment while maintaining professionalism, organization, and strong teamwork.
• 
  

Answered a high-volume multi-line phone system and assisted customers with scheduling appointments, processing payments, and addressing general inquiries. Provided excellent customer service in a fast-paced office environment while handling administrative tasks such as filing, scanning, faxing, and organizing client documents. Maintained accurate records and supported daily office operations to ensure efficient workflow.

• Provided friendly and efficient customer service in a fast-paced retail environment.
• Operated a cash register, processed cash, credit card, and electronic payments accurately.
• Balanced cash drawer and maintained accurate financial transactions at the beginning and end of each shift.
• Stocked shelves, coolers, and merchandise displays while monitoring inventory levels.
• Prepared food and beverages in accordance with company safety and sanitation standards (if applicable).
• Maintained a clean, organized, and safe store environment, including restrooms, sales floor, and fuel areas.
• Verified age identification and complied with all laws regarding the sale of tobacco and alcohol products.
• Assisted customers with fuel purchases, lottery transactions, and general product inquiries.
• Received and stocked deliveries, rotated inventory, and monitored product expiration dates.
• Resolved customer concerns professionally while promoting a positive shopping experience.

• Assisted customers with inquiries and resolved issues efficiently.
• Answered a multi line phone system.
• Processed orders accurately using company-specific software systems.
• Maintained product knowledge to provide effective recommendations to clients.
• Handled customer feedback and escalated complex issues to management promptly.