Sheena Brown
Raleigh,NC
Summary
Highly analytical, communicative, and collaborative professional with a proven ability to adapt quickly to new environments. Committed to contributing to team success and continuously developing professional skills. Possesses a positive attitude and a strong commitment to continuous learning and growth. Experienced in public health, well-prepared for advisory roles in non-clinical settings. Demonstrates expertise in policy development, program management, and public health education. Known for fostering collaboration, adapting to evolving challenges, and driving impactful results. Skilled in data analysis, and strategic planning.
Overview
17
17
years of professional experience
Work History
Outreach Reach Speaclist
Elevance
11.2022 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within bud
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Vocational Rehabilitation Counselor
Fedcap, WeCare
09.2015 - 03.2021
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers
- Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends
- Assessed and addressed domestic abuse or family problems, guiding students or parents to appropriate mental health resources.
- Collaborated with interdisciplinary teams for comprehensive client support and improved outcomes.
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
Youth Services Counselor
FedCap
04.2015 - 03.2021
- Provide case management for Clients looking for resources and additional services
- Maintain 50 partners with local training, educational, and community health organizations
- Conduct cross identification variation scans of all confidential medical files into Self Sufficiency employment assessment and management systems (SEAMS)
- Manage all Client’ data and electronic personal not excluding medical/mental health files
- Manage and input daily log of all Clients’ appointments, schedules, and follow-up visits
- Facilitated group workshops on healthy lifestyle towards independence and self-sufficiency
- Maintained confidential records of client's criminal backgrounds
- Created linkages with organizations to help build partnerships for internships and employment opportunities
Regional Outreach & Admissions Coordinator
Department of Labor (ETA), Job Corps
04.2008 - 04.2015
- Recruited all candidates for High School Equivalency class for Board of education guidelines
- Represented Job Corps organization at congressional community meeting and other elected official's forum
- Monthly scheduled speaking workshop to300 + young adults, parents, and guardians
- Executed and developed parent workshops to assist them with support techniques while dealing with their children’s, adult’s healthy habits and career choices
Education
National Counsel for Behavioral Health
New York, NY03.2019
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Anointed by God Theological Seminary
New York, NY01.2017
Skills
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Coach client representatives in effective communication with customers or with employees
- Established, maintain cooperative relationships with representatives of communities, consumers, employees, or public interest groups
- Coach client representatives in effective communication with public or with employees
Timeline
Outreach Reach Speaclist
Elevance
11.2022 - Current
Vocational Rehabilitation Counselor
Fedcap, WeCare
09.2015 - 03.2021
Youth Services Counselor
FedCap
04.2015 - 03.2021
Regional Outreach & Admissions Coordinator
Department of Labor (ETA), Job Corps
04.2008 - 04.2015
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Anointed by God Theological Seminary
National Counsel for Behavioral Health
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