Susan Valles

Elevance

Houston, Texas

12.2006 - 10.2024

Developed and implemented sales strategies to build relationships with potential clients.
Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
Maintained up-to-date knowledge of health care reform laws and regulations.
Provided ongoing support for existing customers through phone calls, emails, and meetings.
Attended industry events such as seminars and conferences to stay abreast of developments in the field.
Generated reports detailing sales activities, progress toward goals, and customer feedback.
Performed administrative tasks such as scheduling appointments, updating records, preparing documents, and handling correspondence.
Ensured compliance with federal regulations governing health insurance plans.
Managed customer accounts by responding promptly to inquiries and resolving any issues that arise.
Participated in team meetings and brainstorming sessions regarding new initiatives or strategies for growth.
Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
Provided leadership and training for new agents regarding industry best practices and company policies.
Responded to inquiries and explained product features and service advantages to potential customers.
Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.

Summary