SHEENA C. CRUZ
Bronx
Summary
A dynamic and meticulous Medical Office Manager with over a decade of experience in orchestrating efficient office operations and optimizing administrative workflows. Demonstrates mastery in managing electronic medical records, ensuring compliance with healthcare regulations, and fostering a patient-centered environment. Possesses exceptional organizational acumen, strategic communication skills, and a refined aptitude for time management in high-pressure medical settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Manager
City MD Urgent Care
New York, NY
11.2023 - Current
- Orchestrate daily operations of a high-volume medical practice, ensuring seamless patient flow, optimal scheduling, and exemplary service standards.
- Mentor and oversee clinical and administrative personnel, cultivating a culture of excellence and collaborative practice.
- Spearhead financial oversight, including strategic budgeting and revenue cycle optimization, achieving sustained profitability growth.
- Champion quality enhancement initiatives to minimize patient wait times, elevate satisfaction indices, and uphold superior care standards.
- Direct comprehensive inventory management and procurement processes, ensuring optimal stock levels and seamless supply chain operations across multiple City MD sites.
- Conduct rigorous analysis of performance metrics and curate reports to guide strategic planning and decision-making.
Office Manager
Dr. Shyam Shivdasani
New York, NY
09.2021 - 11.2023
- Manage both clinical and non-clinical administrative staff for a medical office with over 400 patients.
- Maintain inventory and order supplies to keep the office functioning smoothly.
- Extensive knowledge with medical insurances, patient eligibility, prior authorizations, and pre-operative requirements for procedures.
- Create and maintain a filing system, faxing, and scheduling appointments.
- Serve as the primary liaison between the office and hospital for surgical procedures and Cardiology physicians affiliated with the practice.
Member Service Representative
Amida Health Insurance
New York, NY
02.2010 - 07.2015
- Accountable for long-range project planning, scheduling, budgeting, qualifying sub-contractors proposals, and assuring all departmental supplies are ordered.
- Day to day outreach and support to members, including member orientations, monthly health/educational forums, phone support, and retention efforts and preparing monthly/weekly progress reports.
- Developing member materials and ensure documentation of all member contacts and a/p files, referrals and follow up.
- Data entry of member information, maintaining and updating all member charts.
Executive Assistant
Patients Medical
New York, NY
12.2007 - 11.2010
- Reduced overdue account balances by (30%) by implementing a consistent collection process.
- Posted payments/bank deposits.
- Prepared and reconciled day end, monthly end reports.
- Extensive knowledge in Oxford/Medicare/HMO/PPO billing.
- Handled all new participating provider enrollments.
- Managed general office administration.
- Handled daily A/P and A/R processes from patients and customers.
- Managed vendor/supplier relations such as office depot and medical supply companies.
Education
Certified Medical Assistant -
Lehman College
03.2024
High School Diploma -
Long Island City High School
06.2004
Surgical Technician, CST -
Lehman College
Bronx, NY01.2026
Skills
- Data Entry
- Microsoft Office
- Practice management
- Schedule management
- Policy implementation and procedure development
- Supplies ordering
- Budget oversight
- Staff development
Websites
Accomplishments
- Supervised team of fifteen staff members.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CST - Certified Surgical Technologist
- CCMA - Certified Clinical Medical Assistant
LANGUAGES
English Native
Spanish Native
Timeline
Practice Manager
City MD Urgent Care
11.2023 - Current
Office Manager
Dr. Shyam Shivdasani
09.2021 - 11.2023
Member Service Representative
Amida Health Insurance
02.2010 - 07.2015
Executive Assistant
Patients Medical
12.2007 - 11.2010
Certified Medical Assistant -
Lehman College
High School Diploma -
Long Island City High School
Surgical Technician, CST -
Lehman College