Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sheena Cohen

Sheena Cohen

Cincinnati,OH

Summary

Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in dynamic and fast-paced settings. Known for meticulous attention to detail and the ability to make sound decisions while juggling multiple tasks simultaneously. Possesses a self-motivated work ethic, thrives both independently and as part of a collaborative team.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Administrator Assistant

Dohn Community High School
03.2023 - 09.2024
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
  • Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed routine clerical tasks by scanning, filing, and copying documents.

Store Manager

United Dairy Farmers
08.2016 - 03.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Private Caregiver

Home Healthcare
01.2008 - 08.2017
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.

EVS

Cincinnati Children's Hospital
05.2013 - 10.2015
  • Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
  • Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.

Private Caregiver

Private Family
04.2000 - 02.2011
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.

Education

Associate's degree - Medical Assistant

Lincoln College of Technology
10.2011

Skills

  • Front office operations
  • Customer Engagement
  • Verbal Communication
  • File Organization
  • Scheduling appointments
  • Resource Management
  • Computer Skills

Certification

  • Certified Medical Assistant, 10/01/11, 12/31/16
  • CPR Certification, 08/01/23, 08/01/25

Timeline

Administrator Assistant

Dohn Community High School
03.2023 - 09.2024

Store Manager

United Dairy Farmers
08.2016 - 03.2023

EVS

Cincinnati Children's Hospital
05.2013 - 10.2015

Private Caregiver

Home Healthcare
01.2008 - 08.2017

Private Caregiver

Private Family
04.2000 - 02.2011

Associate's degree - Medical Assistant

Lincoln College of Technology

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Sheena Cohen