Sheena Cohen
Cincinnati,OH
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in dynamic and fast-paced settings. Known for meticulous attention to detail and the ability to make sound decisions while juggling multiple tasks simultaneously. Possesses a self-motivated work ethic, thrives both independently and as part of a collaborative team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrator Assistant
Dohn Community High School
2023.03 - 2024.09
- Screened phone calls to take messages and route calls to appropriate personnel.
- Reduced errors in documentation through meticulous proofreading before submitting reports or other written materials.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Store Manager
United Dairy Farmers
2016.08 - 2023.03
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Private Caregiver
Home Healthcare
2008.01 - 2017.08
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
EVS
Cincinnati Children's Hospital
2013.05 - 2015.10
- Facilitated open communication among team members, fostering a positive work environment that encouraged collaboration and problemsolving.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
Private Caregiver
Private Family
2000.04 - 2011.02
- Monitored progress and documented patient health status changes to keep care team updated.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
Education
Associate's degree - Medical Assistant
Lincoln College of Technology
10.2011
Skills
- Front office operations
- Customer Engagement
- Verbal Communication
- File Organization
- Scheduling appointments
- Resource Management
- Computer Skills
Certification
- Certified Medical Assistant, 10/01/11, 12/31/16
- CPR Certification, 08/01/23, 08/01/25
Timeline
Administrator Assistant
Dohn Community High School
2023.03 - 2024.09
Store Manager
United Dairy Farmers
2016.08 - 2023.03
EVS
Cincinnati Children's Hospital
2013.05 - 2015.10
Private Caregiver
Home Healthcare
2008.01 - 2017.08
Private Caregiver
Private Family
2000.04 - 2011.02
Associate's degree - Medical Assistant
Lincoln College of Technology