Sheena Collins
Chicago,IL
Summary
Proven expertise in maintaining Sofitel Luxury Hotels' standards, demonstrated through exceptional guest relations and advanced cleaning techniques. Skilled in both interpersonal communication and meticulous housekeeping, ensuring over 95% guest satisfaction. Specializes in stain removal and deep cleaning protocols, significantly enhancing room cleanliness and guest experience.
Overview
20
20
years of professional experience
Work History
Housekeeping Room Attendant
Sofitel Luxury Hotels
Chicago, IL
10.2004 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Education
HARPER HIGH SCHOOL
Chicago, ILSkills
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Maintenance Coordination
- Cleaning techniques
- Window Cleaning
- Cleaning bathrooms
- Deep Cleaning Protocols
- Housekeeping
- Stain Removal
- Mopping and sweeping
Timeline
Housekeeping Room Attendant
Sofitel Luxury Hotels
10.2004 - Current
HARPER HIGH SCHOOL