Sheena Franklin
Jacksonville,FL
Summary
Professional Experience
Skilled Shipment Coordinator with background in overseeing and managing shipping processes. Experience encompasses handling logistical tasks, coordinating shipment schedules, and ensuring on-time delivery. Strengths include strong organizational skills, effective communication abilities, and problem-solving acumen. Made significant contributions to previous roles by improving shipment efficiency and reducing shipping errors through streamlined processes.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements.
Skilled supervisor in the field of helpers, laborers, and material movers with background in overseeing day-to-day operations and team management. Possess strong leadership abilities, effective communication skills, and capability to improve workflow efficiency. Known for enhancing team productivity and maintaining high levels of work quality through hands-on guidance and support.Implemented operational improvements leading to smoother processes and increased job satisfaction among team members.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
22
22
years of professional experience
Work History
Lead Shipment Management
United States Government
Jacksonville , FL
06.2023 - Current
- Inspected and verified incoming orders to ensure accuracy of shipments.
- Coordinated with vendors to arrange timely delivery of goods.
- Organized and maintained shipment records, including bills of lading, invoices, and other documents.
- Prepared documents for international shipments in accordance with customs regulations.
- Communicated with customers regarding the status of their orders, delivery times, or any special requests they may have had.
- Handled customer complaints related to shipping delays or incorrect deliveries in a professional manner.
- Worked closely with warehouse staff to ensure timely loading of products onto trucks for delivery.
- Planned, scheduled and coordinated transportation activities to ensure efficient delivery of goods.
- Organized shipments by determining appropriate routes and selecting modes of transportation.
- Coordinated with customers to arrange pick-up or delivery of goods in a timely manner.
- Resolved customer complaints concerning service or delays in delivery times.
- Supported and coached new employees on policies and safety measures and offered assistance with tasks.
- Kept department efficient and compliant by proactively managing schedules and daily operations.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Developed and implemented plans to reduce costs associated with transportation processes.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
- Assigned tasks to staff members within the department according to their individual skill sets.
- Organized delivery schedules and provided customers with timely updates.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Counsel and instruct employees on both work and administrative matters.
- Provide on the job training to new employees in accordance with established procedures and practices.
- Perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems.
- Determine the most appropriate, viable, and economical routes and rates for the movement of domestic and foreign freight.
Transportation Assistant Inbound Management
ALLEN CORPORATION OF AMERICA, INC
Jacksonville, FL
05.2017 - Current
- Provide information to military and civilian personnel regarding their entitlements for shipment and storage of personal property within the Continental United States and Overseas locations
- Receive, review and process delivery requests for domestic and overseas shipments for SIT and delivery to residence
- Review and compute inbound/outbound shipments requiring ‘Audit Review’ for excess mileage and storage
- Proficient in TOPs and DPS automative systems for the processing of ‘All inbound shipments’
- Serves as point of contact for resolving problems involving tracing of inbound or outbound shipments
- Approve/disapprove accessorial services submitted by Transportation Service Providers (TSPs) via the Defense Personnel System
- Evaluate and change data corrections from the Transportation Service Providers, along with analyzing shipments in SIT via the SIT Tracker
- Respond to all member and TSP requests for shipments that require delivery and tracing information
- Route and book Domestic and International Shipments via TOPS and DPS
- Regulations are adhered to and used that govern the shipment, storage, and transportation of household goods, such as the JTR, 400NG, Intl Tender and DTR
- Work assignments are performed with minimal to no supervision on a daily basis
- Process and forward Government Bill of Lading Corrections to the transportation service provider
- Process Diversions, Long deliveries from ‘SIT’, DPM and International shipments
- Process remarks/reships to final destination
Site Security Manager/ Verifying Official
SERCO, INC
Jacksonville, FL
05.2011 - 05.2017
- Responsible for managing the security of RAPIDS workstations
- Add and assign roles for multiple categories of RAPIDS users and maintain Site Roster
- Report SSM changes and security violations to DEERS Security
- Accountable for all CAC-related stock items, to include CAC cardstock, non-ICC cardstock, and printer consumables
- Performed ID Card and CAC issuance related tasks to include researching and reviewing source documents
- Verified eligibility and entitlements as defined in the AFI 36-3026 (I) and RAPIDS Training Guide
- Terminated DOD CAC cards when compromised, lost or stolen
- Ensured maximum protection against theft of sensitive information to prevent misuse or misappropriation of RAPIDS
- Responsible for ensuring that the only individuals involved in the verification or update of pertinent information was the member and project office
- Ensured all assigned RAPIDS workstations were operated, maintained, and secured per security procedures
Customer Service Merchandiser
HHGREGG
Jacksonville, FL
08.2008 - 03.2011
- Exceeded the standards of customer service experience by maintaining a friendly and customer focused approach
- Input customer purchases into P.O.S system
- Assisted answering telephone calls and adhered to HHGregg’s phone etiquette
- Responsible for opening and closing registers; verifying and balancing all transactions entered in registers
- Performed returns and exchanges for customers within the 14-day return policy guidelines and checked for all related accessories with merchandise return
- Maintained department or area of responsibility which included merchandising, cleaning and tagging per current strategy
- Handled routine customer complaints or problems regarding merchandise
- Performed other duties as assigned by management
Security Manager/Site Security Officer/Administrative Assistant
United States Navy
06.2002 - 01.2008
- Expert knowledge of DCID 6/9; 6/4; 6/3
- Knowledgeable of DOD 5105.21 NAVSUPP, DOD 5105.21 M-1, NISPOM, SECNAVINST 5510.36, and SECNAVINST 551030A
- Assisted with maintaining SCI personnel security records, files, personnel security database, and process SCI eligibility nominations and visit certifications
- Maintained SCI spreadsheets, lock and key records, while creating required reports
- Implemented and executed Director of Central Intelligence Directives (DCID's) and U.S
- Navy directives applicable to the SCI programs
- Managed daily operations by performing a wide variety of clerical duties in support of security procedures
- Processed clearance lists, classified materials, visit requests and security documents
- Coordinated classified reproductions and ensured proper destruction of classified documents when required
- Ensured appropriate accreditation documentation was available for each SCIF and communication/automated information systems under the organization’s security cognizance
- Conducted SCI Security education training and awareness program; annual security awareness training; foreign travel briefings; ensuring all SCI indoctrinated individuals were kept apprised of the requirements and guidelines for protecting SCI
- Administered indoctrinations and debriefs to SCI personnel
- Pass and receive clearance message of SCI indoctrinated individuals
- Processed clearances, special access requests and other personnel clearance actions
- Performed required self-inspections of security programs
- Five years’ experience with JPAS and JCAVS - experience with clearance processing
- Conducted initial security briefings (SF312) and processed changes in security clearances in JPAS
- Initiated pre-screening interviews and tracked security clearance investigations
- Maintained daily management and implementation SCI Security and Administrative instructions for USF
- Managed calendar for day-to-day activities/visitors for meetings, travel and all visitor requests for the Director of Intelligence
- Provided administrative support to the front desk as needed (faxing, filing, etc.)
- Assisted customers (via telephone and in-person) regarding basic information and maintained filing system
- Disseminated calls to appropriate departments for assistance when needed
- Knowledgeable of Microsoft Office Applications, possess exceptional customer service skills and dependable
Education
B.S - Criminal Justice Administration
University of Phoenix
Diploma -
Georgiana High School
Skills
- Transportation Management
- Problem-Solving
- Shipment Tracking
- Decision-Making
- Punctual and Dependable
- Customer Service
- Shipment Coordination
Training
- SCI Administration, 07/08/04
- SSO Administration, 07/08/04
- AIS Security, 07/16/04
- Security Policy and Procedures, 07/16/04
- Administrative Office Operations, 07/27/04
- Mailroom Operations, 07/29/04
- Defense Courier Service, 08/22/04
- SCI Security Officials Course, 01/01/04
- Security Manager Training, 12/01/05
Awards
- Joint Meritorious Unit Award
- Navy/Marine Corps Achievement Medal
- First Navy Good Conduct Medal
- Second Navy Good Conduct Medal
- National Defense Service Medal
Veteranspreference
10%
Timeline
Lead Shipment Management
United States Government
06.2023 - Current
Transportation Assistant Inbound Management
ALLEN CORPORATION OF AMERICA, INC
05.2017 - Current
Site Security Manager/ Verifying Official
SERCO, INC
05.2011 - 05.2017
Customer Service Merchandiser
HHGREGG
08.2008 - 03.2011
Security Manager/Site Security Officer/Administrative Assistant
United States Navy
06.2002 - 01.2008
B.S - Criminal Justice Administration
University of Phoenix
Diploma -
Georgiana High School