Sheena Hendricks
Reynoldsburg,OH
Summary
Detail-oriented, excellent leadership skills. Highly respected amongst peers. Fast learner in what would take someone 1 week to learn I could learn in 1 hour max.
Overview
7
7
years of professional experience
Work History
Merchandise Operator
Bleckmann
Groveport, OH
08.2023 - Current
- Operated material handling equipment to ensure efficient workflow.
- Monitored inventory levels and coordinated timely restocking of supplies.
- Conducted quality inspections to maintain product standards and compliance.
- Trained new team members on safety protocols and standard operating procedures.
- Maintained accurate records of production output and equipment maintenance logs.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Customer Service Representative
Teleperformance USA
Columbus, Oh
09.2019 - 11.2022
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Implemented process improvements, reducing response times and enhancing service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Columbus City Schools
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Efficient multitasking
- Hand-eye coordination
- Flexible schedule
- Data entry
- Deadline adherence
- Warehouse operations
Timeline
Merchandise Operator
Bleckmann
08.2023 - Current
Customer Service Representative
Teleperformance USA
09.2019 - 11.2022
High School Diploma -
Columbus City Schools