Sheena Jackson
Asheboro,NC
Summary
Competent sales person with an energetic personality
Customer service professional with proven track record in delivering effective solutions and enhancing customer satisfaction. Recognized for strong team collaboration and adaptability in dynamic settings. Skilled in problem-solving and effective communication, consistently ensuring reliable support.
Customer solutions professional with strong emphasis on team collaboration and achieving results. Adept at identifying customer needs, resolving issues efficiently, and enhancing customer satisfaction. Skilled in communication, problem-solving, and adapting to changing requirements. Known for reliability and results-driven approach.
Overview
19
19
years of professional experience
Work History
Customer Solution Associate
Portfolio Recovery Associates
03.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Boosted sales revenue by skillfully promoting diverse service options.
Apple Specialist
Concentrix
08.2023 - 03.2024
- File disputes
- Check accounts balance
- Refund unauthorized transactions
- Set up accounts for minors with family sharing
- Check bank transfers
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Delivered exceptional customer service experiences, resulting in positive reviews and referrals from satisfied clients.
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
Customer Care Representative
Lowe's Home Improvement
11.2021 - 09.2023
- My Job is to assist the Customer with placing orders
- Customers may call to check the status of their order
- Help Customers with Processing a return
- Customers may have receive a damaged product and willing to keep but inquiring a discount or appeasement
- My job is to meet the Customer's need
Shift Manager
Taco Bell
09.2021 - 07.2023
- Manage crew members
- Assist customers
- Handle upset customers
- Open and close shifts
- Check inventory
- Order inventory
Health Concierge
Randstad
09.2020 - 05.2021
- Assist the Customers with enrolling into their insurance, answer any questions the employees may have, update profile with Life events of employees or dependents
Health Concierge (B Swift)
Randstad USA/Labor Ready Staffing Service
09.2019 - 11.2019
- Assist Customers with benefits enrollment., life events., death events., Marriages etc
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Promoted adherence to treatment plans by reminding patients of appointments or medication schedules as necessary.
- Maintained full and current understanding of available plans, products and services.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Fulfillment Associate
Box Board Products
08.2017 - 04.2019
- Make boxes, make partitions, etc
- Customer service
Customer Service
Alorica
08.2018 - 12.2018
- Assist Customers with damage products
- If products are not working correctly, then help with troubleshooting to get the problem fixed
- Explaining new products to Customers along upselling and delivering
Packer/Inspector
Ennis Flint
05.2016 - 06.2017
- Inspect material for holes and had beads and pack for shipping
Assistant Store Manager
Vision & Dream Christian Book store
04.2012 - 05.2016
- Answered telephone calls, completed store orders, advertise and order new products, recommend some products that would be best for our customers
- A lot of up selling
Customer Service Representative
J.P. Stephens
11.2009 - 01.2012
- Assist Customer with damaged products
- Processing refunds for returns
- Clothing would have to be inspected for cuts, tares and any other damages
Cashier
Hotspot
10.2006 - 11.2009
- Assist customer, Answered phones, completed store orders, kept store presentable at all times
Caregiver
Kids ltd learing center
06.2006 - 09.2008
- Teach kids ABC, numbers, play games with kids
- One on one activities with kids
- Feed kids.., Changes diapers…,Fix bottles etc
Education
High School Diploma -
Cornerstone Christian Correspondence School
03.2006
Skills
- Customer Service
- Call Center
- Picker Packer
- Warehouse Associate
- Nanny
- Shipping
- Baby Sitter
- Customer support
- Childcare
- Cash Handling
- Toddler Care
- Meal Preparation
- Babysitting
- Upselling
- Caregiving
- Infant Care
- Cashiering
- Store management
- Retail sales
- Leadership
- Cash register
- Sales
- Project management
- Crew management
- Front desk
- ERP systems
- Complaint resolution
- Order fulfillment
- Account management
- Retail store support
- Service standard compliance
Additionalinformation - Skillhighlights
- Demonstrated ability to work in a fast-paced customer service environment
- Work well with others
- Ability to work with a diverse group of people
- Follow directions well
- Profound ability to set goals and work towards achieving targets
Personal Information
Authorized To Work: US
Timeline
Customer Solution Associate
Portfolio Recovery Associates
03.2024 - Current
Apple Specialist
Concentrix
08.2023 - 03.2024
Customer Care Representative
Lowe's Home Improvement
11.2021 - 09.2023
Shift Manager
Taco Bell
09.2021 - 07.2023
Health Concierge
Randstad
09.2020 - 05.2021
Health Concierge (B Swift)
Randstad USA/Labor Ready Staffing Service
09.2019 - 11.2019
Customer Service
Alorica
08.2018 - 12.2018
Fulfillment Associate
Box Board Products
08.2017 - 04.2019
Packer/Inspector
Ennis Flint
05.2016 - 06.2017
Assistant Store Manager
Vision & Dream Christian Book store
04.2012 - 05.2016
Customer Service Representative
J.P. Stephens
11.2009 - 01.2012
Cashier
Hotspot
10.2006 - 11.2009
Caregiver
Kids ltd learing center
06.2006 - 09.2008
High School Diploma -
Cornerstone Christian Correspondence School
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