Sheena Jenkins
Alpharetta,GA
Summary
Detail-oriented professional with 15+ years of experience supporting operations, leadership teams, and client-facing functions in fast-paced, highly regulated environments. Proven ability to manage complex workflows, calendars, emails, meetings, documentation, and confidential records while coordinating across departments. Recognized for exceptional organization, communication, accuracy, and reliability. Advanced proficiency in Microsoft Office, Google Workspace, and expense management systems.
Overview
18
18
years of professional experience
Work History
Operations & Administrative Support Specialist
Wells Fargo
Alpharetta, Georgia
06.2017 - 12.2026
- Managed high-volume email correspondence, calendars, appointments, and reporting deadlines in a fast-paced corporate environment
- Coordinated information flow between internal departments and external partners to ensure timely resolution of cases
- Maintained accurate digital files, records, reports, and databases involving sensitive and confidential information
- Prepared, proofread, and organized documentation and materials for meetings and leadership review
- Led team meetings, documented action items, and followed up to ensure completion of deliverables
- Utilized multiple enterprise systems simultaneously to track data, manage workload, and meet strict deadlines
Compliance & Administrative Support Specialist
Wells Fargo
Birmingham, Alabama
11.2013 - 06.2017
- Acted as a primary point of contact for issue resolution, escalation, and interdepartmental coordination
- Supported leadership by compiling research findings, preparing reports, and maintaining compliance documentation
- Participated in enterprise-wide system implementation as a pilot team member, ensuring operational readiness and training delivery
- Maintained organized records and audit-ready documentation aligned with regulatory requirements
- Identified process gaps and collaborated with stakeholders to improve operational efficiency
Client Services & Administrative Support Associate
Wells Fargo
Tuscaloosa, Alabama
11.2012 - 11.2013
- Provided administrative and customer support in a high-volume environment
- Managed records, handled escalations, and supported daily operations
- Assisted management with documentation, scheduling, and client communication
Administrative Coordinator/Community Relations Liaison
Heartlite Hospice Care
, AL/GA/TN
07.2011 - 11.2012
- Managed executive-facing relationships via email, phone, and in-person communication
- Coordinated meetings, events, and client activities across multiple states
- Prepared conference rooms, materials, and post-meeting documentation
- Created, submitted, and tracked expense reports while meeting strict budget goals and deadlines
- Supported leadership with scheduling, logistics, and operational coordination
Assistant Operations Manager
Abercrombie & Fitch
Birmingham, Alabama
06.2009 - 10.2010
- Managed scheduling, timekeeping, and staffing for up to 30 employees
- Oversaw daily administrative operations, reporting, and cash management
- Delegated tasks, tracked completion, and ensured operational efficiency
Education
MBA - Business Administration
University of North Alabama
Florence, AL08-2023
Bachelor of Science - Marketing
The University of Alabama
Tuscaloosa, AL12-2008
Skills
- Calendar & inbox management
- Meeting & travel coordination
- Expense & budget tracking
- Meeting coordination & scheduling
- Document preparation & proofreading
- Expense reporting (Concur, Expensify)
- Records & file management
- Date entry & reporting
- Cross-functional coordination
- Confidential & sensitive information handling
- Process improvement & operational efficiency
- Leadership meeting facilitation
- Training & onboarding support
Accomplishments
Received 12 Achieving Excellence Awards
Timeline
Operations & Administrative Support Specialist
Wells Fargo
06.2017 - 12.2026
Compliance & Administrative Support Specialist
Wells Fargo
11.2013 - 06.2017
Client Services & Administrative Support Associate
Wells Fargo
11.2012 - 11.2013
Administrative Coordinator/Community Relations Liaison
Heartlite Hospice Care
07.2011 - 11.2012
Assistant Operations Manager
Abercrombie & Fitch
06.2009 - 10.2010
MBA - Business Administration
University of North Alabama
Bachelor of Science - Marketing
The University of Alabama