Tiffany Johnson
Taylorsville,UT
Summary
Resourceful Virtual Assistant with a strong background in administrative support and digital operations. Manages scheduling, task tracking, and client communications to enhance workflow efficiency and client satisfaction. Experienced in maintaining documentation, organizing tasks, and ensuring quality control across diverse sectors. Adapts quickly to various digital tools, contributing to effective remote operations.
Overview
7
7
years of professional experience
Work History
Virtual Assistant & Digital Operations Support
Self-Employed
2021.01 - Current
- Manage daily administrative tasks including email organization, scheduling, task tracking, and digital file management.
- Maintain and update SOPs, documentation, and project notes to ensure clarity and consistency.
- Support small business operations with order tracking, customer communication, and workflow coordination.
- Assist with vendor communication, appointment setting, and follow-ups.
- Provide reliable, detail-oriented support to ensure smooth day-to-day operations.
Small Business Owner
Flawless Scent
2021.01 - Current
- Oversee daily operations including product creation, packaging, order fulfillment, and inventory management.
- Manage customer communication and ensure a positive buying experience.
- Maintain accurate records of orders, supplies, and production schedules.
- Produce product videos and marketing content for online sales.
- Ensure quality control across all handmade products.
Independent Content Creator & Digital Contractor
netflix remote
2020.01 - Current
- Produced and edited high-quality digital content for clients, enhancing brand visibility across online platforms.
- Developed engaging content for diverse streaming platforms and audiences.
- Create product demos, lifestyle content, and branded visuals.
- Planned, produced and edited video projects to maximize engagement.
- Curated video content playlists, improving user experience and increasing audience retention.
- Developed a strategy to curate relevant content for social media platforms, aiming to boost follower engagement.
- Managed deadlines and project requirements, ensuring client expectations were met independently.
- Follow structured guidelines for filming, editing, and content delivery.
- Maintain consistent quality standards across all deliverables.
Remote Customer Support & Technical Support Specialist
Freelance
2019.01 - Current
- Delivered customer support via chat, email, and phone, fostering timely and professional communication.
- Assist users with setup, navigation, and problem resolution.
- Troubleshoot issues involving apps, devices, cameras, and software tools.
- Utilized CRM and ticketing systems to effectively manage cases and track resolutions.
- Documented interactions and maintained accurate records while adhering to strict protocols.
Education
High School Diploma -
James Madision HIgh School
San Diego, CA2008-05
Skills
- Client communication (chat, email, phone)
- Appointment setting & coordination
- Calendar & inbox management
- Schedule management
- Email management
- Workflow organization
- CRM & ticketing systems
- Digital content updates
- Project management
- SOP maintenance
- Digital file organization
- Data entry & accuracy
- Order tracking
- Client management
- Lead generation
- Report generation
- Meeting documentation
- Project documentation
- Webinar support
- Expense tracking
- Cloud management
- Technical support
- Database maintenance
- Spreadsheet creation
- Spreadsheet development
- Electronic records management
- Internet research
- Issue research
- Problem-solving
- Time management
- Independent remote work
- Flexible thinking
- Attention to detail
- Communication skills
- Content creation
- Social media
- Event planning
- Writing and editing
- Remote conferencing
- Program files maintenance
- Electronic records management
Technical Tools
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Microsoft Office
- CRM & ticketing systems
- Email management tools
- Project management tools (Trello, Asana, ClickUp)
- Smartphone capable of 1080p/4K recording
- Reliable high-speed internet
Timeline
Virtual Assistant & Digital Operations Support
Self-Employed
2021.01 - Current
Small Business Owner
Flawless Scent
2021.01 - Current
Independent Content Creator & Digital Contractor
netflix remote
2020.01 - Current
Remote Customer Support & Technical Support Specialist
Freelance
2019.01 - Current
High School Diploma -
James Madision HIgh School