Hi, I’m
Sheena Joe
Winslow,AZ
Summary
Dedicated professional with extensive experience in cleaning and customer service. Proven ability to enhance workplace hygiene through effective sanitization and cleaning techniques.
Experienced and skilled in cash handling and maintaining composure under pressure, ensuring exceptional customer satisfaction and operational efficiency.
Overview
9
years of professional experience
Work History
A Quality Carpet and Janitorial Services
Cleaner
09.2024 - Current
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Travel Centers Of America
Customer Service Cashier
12.2023 - 08.2024
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Contributed to achievement of sales targets through suggestive selling techniques.
Speedway
Cashier
10.2018 - 07.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Arby's Restaurant
Fast Food Cashier
03.2016 - 11.2018
Job overview
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
Education
College America Salt Lake City
No Degree from Graphic Design
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Cash handling
- Cash handling and management
- Customer service excellence
- Guest inquiries
- Ability to stand for long hours
Accomplishments
- Trained and mentored numerous employees.
- Promoted to Crew Shift Leader in a fast amount of time
- Won "Employee of the Month" award throughout the years of employment
Timeline
Cleaner
A Quality Carpet and Janitorial Services
09.2024 - Current
Customer Service Cashier
Travel Centers Of America
12.2023 - 08.2024
Cashier
Speedway
10.2018 - 07.2020
Fast Food Cashier
Arby's Restaurant
03.2016 - 11.2018
College America
No Degree from Graphic Design
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