Sheena Johnson
Mountain City,TN
Summary
Possessing a diverse skill set in customer service and effective communication, the candidate has consistently delivered high-quality service by resolving customer complaints and inquiries promptly. Their ability to manage cash transactions accurately and maintain professional interactions with clients highlights their dedication to operational excellence. By fostering positive relationships with clients and ensuring efficient appointment scheduling, they have contributed significantly to the smooth operation of Pamper Me Too.
Overview
24
24
years of professional experience
Work History
Scheduling Specialist
Acentra Helth
07.2025 - Current
- Coordinated scheduling processes to optimize resource allocation and workflow efficiency.
- Analyzed scheduling conflicts.
- Collaborated with cross-functional teams to align schedules with operational needs.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using Software.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Answered phone calls and answered questions from potential customers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Dog Groomer/Office Manager
Pamper me too
06.2006 - Current
- Handled cash transactions accurately when accepting payment from customers.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Scheduling appointments and answering phones.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Overseeing all day to day activities associated with profitable operation of Pamper Me Too
Customer Service Representative
Watauga Medical Center
01.2004 - 08.2004
- Customer Service and Patient Financial Services
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved all issues that arose with EOB’s
Dental Assistant/Office Assistant
Dr Butler and Hollar Dental
01.2002 - 06.2004
- Kept accurate records of dental treatments provided for each patient's visit.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Welcoming and comforting, and seating the patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Educated patients on treatment procedures and post-procedure home care.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Education
Certification - Dental Assistant
Science Hill Technology Center
Johnson City, TN08.2004
Charlotte Dental Society
Charlotte, NC03.2003
Johnson County High
Mountain, TN05.2002
Skills
Customer service
Timeline
Scheduling Specialist
Acentra Helth
07.2025 - Current
Dog Groomer/Office Manager
Pamper me too
06.2006 - Current
Customer Service Representative
Watauga Medical Center
01.2004 - 08.2004
Dental Assistant/Office Assistant
Dr Butler and Hollar Dental
01.2002 - 06.2004
Certification - Dental Assistant
Science Hill Technology Center
Charlotte Dental Society
Johnson County High