Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheena LaStrape

Beaumont

Summary

Decisive individual ready to take on new challenges to help a great organization succeed. Proactive professional highly skilled in customer service, organization and time management. Known for having dynamic work ethic and being a team player.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Child and Youth Program Clerk

Child Development Center
02.2023 - Current
  • Inputs enrollment data accurately into database and uses Child Care enrollment software to monitor children's records and payments.
  • Maintain records and personnel files to drive administration and office support.
  • Answer telephones, directed calls and took messages.
  • Opens, closes and secures facility as required
  • Greeted and signed in visitors to facilitate front office operations.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Copied, sorted and filed records of office activities and business transactions.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Increased client satisfaction by promptly addressing inquiries and resolving concerns related to program services.
  • Improved accuracy of participant records by performing regular audits and updates within the database system.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Verified timekeeping records and handled any discrepancies with employees.

Traffic Management Journeyman

United States Air Force Reserve
10.2019 - Current
  • Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
  • Monitored key performance indicators throughout shipping and receiving cycles.
  • Managed accurate inventory counts in internal supply chain systems.
  • Delivered logistic support to leverage existing resources with cost-effective savings.
  • Dispatched information to service providers to schedule freight movement.
  • Managed paperwork and necessary information required for client shipments.
  • Prioritized work based on business demands and freight delivery times.

Education and Training Technician

DOD-Air Force CDC
07.2016 - 02.2023
  • Built program plans for youth of varying ages to support growth and development.
  • Established direct lines of communication with parents, notifying of concerning behavior or health issues.
  • Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Controlled classroom environments with clearly outlined rules and positive guidance techniques.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Organized activities to promote physical, mental and social development of each child.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.

Security Forces Member

Air Force Reserves
10.2008 - 08.2015
  • Answered non-emergency and emergency calls for assistance.
  • Detected and reported unauthorized personnel and activities.
  • Patrolled via motorized vehicles, all-terrain vehicles and walking.
  • Organized, processed and disseminated information via two-way radio.
  • Maintained and operated surveillance equipment.
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

Some College (No Degree) -

Purdue University
West Lafayette, IN

Some College (No Degree) -

Community College of The Air Force
Montgomery, AL

Skills

  • Customer Service
  • Telephone etiquette
  • Information Security
  • Operations Support
  • Staff Development
  • Billing and Invoicing
  • Schedule and Calendar Management
  • Customer Satisfaction
  • Problem Solving
  • Administrative Tasks
  • Quality Control
  • Verbal and Writing Communication
  • Skilled in Microsoft Office
  • Flexible and Adaptable
  • Google Drive
  • Data entry proficiency

Certification

  • CPR, American Red Cross - June 2023
  • Sexual Assault Prevention and Response Trainer - 2023
  • Secret Clearance- May 2022

Timeline

Child and Youth Program Clerk

Child Development Center
02.2023 - Current

Traffic Management Journeyman

United States Air Force Reserve
10.2019 - Current

Education and Training Technician

DOD-Air Force CDC
07.2016 - 02.2023

Security Forces Member

Air Force Reserves
10.2008 - 08.2015

Some College (No Degree) -

Purdue University

Some College (No Degree) -

Community College of The Air Force

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Sheena LaStrape