Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Sheena McArthur

Gilbert,AZ

Summary

Dedicated Patient Placement RN with a strong background in coordinating patient admissions, transfers, and emergency visits. Known for exceptional communication skills that foster collaboration with healthcare teams, ensuring timely and accurate placements. Proven ability to prioritize patient needs and streamline processes to enhance the overall healthcare experience. Committed to delivering high-quality care through effective communication and organizational expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

RN, One Call Admission Center

Phoenix Children's Hospital
01.2015 - 01.2022
  • Accurately collected data from sending providers and triaged patients using critical and age-appropriate assessment skills to assist in best placement disposition
  • Effectively communicated and collaborated with various departments, including floors, PACU, EVS and admitting to maintain patient flow of transfers, surgical patients and direct admits
  • Worked with patient placement representatives to determine insurance eligibility and escalated for director approval as needed
  • Communicated clearly while using proper phone etiquette to provide positive customer service to outside facilities, patients and their families
  • Maintained a high percentage of calls answered, while ensuring accurate documentation
  • Assisted in chart corrections and audits of Teletracker cases, as well as collection of data for Powershare audit.

RN, Supplemental Staffing

Phoenix Children's Hospital
01.2011 - 01.2015
  • Floated to various acute care floors as needed to maintain safe staffing ratios
  • Prioritized assignments and executed care based on patients' condition, reported changes in assessments to health care team
  • Effectively communicated utilizing SBAR with members of the healthcare team.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

RN, Medical/Surgical Unit

Banner Thunderbird Medical Center
03.2010 - 02.2011
  • Worked as part of a team and individually to provide primary nursing care to a wide range of diagnosis in the adult population
  • Responsible for assessments, charting, care plans, medication passes, patient/family teaching and various other tasks
  • Responsible for providing effective communication utilizing SBAR tool with other members of the health care team including physicians
  • Demonstrated flexibility by floating to various other med/surg units.

Education

Nursing diploma -

Sir Sandford Fleming College
Peterborough, ON
01.2004

Skills

  • Healthcare Team Collaboration
  • Patient Assessment and Needs Evaluation
  • Patient and Family Advocacy
  • Medical Terminology Proficiency
  • Organizational and Time Management
  • Problem-Solving and Critical Thinking
  • Multi-tasking and Prioritization
  • Compassion and Empathy
  • Computer Proficiency (eg, MS Office, Excel, Teletracker, Bedtracker, EMR software)
  • Written and Verbal Communication

Certification

  • Certified Pediatric Nurse
  • AHA Certified PALS instructor (2007-2010)
  • PALS Certified (2007-2022)
  • AHA BLS
  • Lifesaver Baby instructor certification (2007)


Volunteer Experience

  • Girl Guides of Canada - Big Brothers Big Sisters -Girl Scouts of America

Timeline

RN, One Call Admission Center

Phoenix Children's Hospital
01.2015 - 01.2022

RN, Supplemental Staffing

Phoenix Children's Hospital
01.2011 - 01.2015

RN, Medical/Surgical Unit

Banner Thunderbird Medical Center
03.2010 - 02.2011

Nursing diploma -

Sir Sandford Fleming College

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Sheena McArthur