Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sheena Pierce

Tucker,GA

Summary

Client-obsessed beauty industry professional with 20+ years of experience delivering luxury salon services and white-glove customer experiences. Known for blending high emotional intelligence with technical savvy and operational excellence. A trusted trainer and educator since 2009, skilled at onboarding clients, coaching teams, and planning and executing educational programs and salon events. Adept at simplifying complex systems for creative professionals, managing salon operations, and driving engagement through personalized, honest, and high-touch service. Passionate about helping appointment-based businesses thrive. I am thrilled at the prospect of bringing my deep industry insight and fast-learning mindset to Boulevard’s onboarding team.

Overview

22
22
years of professional experience

Work History

Hairstylist, Director of Education, Educator & Trainer

Haint Blu Salon
01.2020 - Current
  • Experienced in leading and mentoring teams, employee training, and overseeing educational programs to improve skill development and team performance. Identified customer concerns, resolved conflicts, and provided tailored solutions that enhanced satisfaction and loyalty. Streamlined business operations and enhanced customer service experience to provide more efficient scheduling, client follow-ups, and inventory management through customer relationship management (CRM) software.
  • Developed strong client relationships through personalized service and follow-up communication
  • Supported & Collaborated with Business Owner in day-to-day tasks, including inventory and finer details of the business
  • Trained, observed, and coached the stylist team to achieve results; participated in the performance management process, supported the talent development of the team, and utilized leadership competencies for continued self-development
  • Trained and mentored junior stylists on advanced techniques and client interactions
  • Boosted retail sales by recommending professional hair care products tailored to the clients' needs
  • Spearheaded continuing education workshops to enhance technical skills and trend knowledge
  • Consistently maintained the cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

Hairstylist, Director of Education, Educator & Trainer

Bob Steele Salons
01.2004 - 01.2020
  • Developed strong client relationships through personalized service and follow-up communication
  • Trained, observed, and coached the stylist team to achieve results; took part in the performance management process, supported the talent development of the team, and used leadership competencies for continued self-development
  • Trained and mentored junior stylists on advanced techniques and client interactions
  • Spearheaded continuing education workshops to enhance technical skills and trend knowledge
  • Organized and allocated resources required to meet the needs of 20 students and eight instructors.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Education

Bachelor of Science - Business Administration And Management

Souther New Hampshire University
Manchester, NH
05-2026

Skills

  • Customer Focused
  • Problem Solving
  • Relationship Building
  • Self-Motivated
  • Detail Oriented
  • Cross-functional coordination
  • Organized
  • Training and mentoring
  • Problem-solving abilities
  • Project management
  • Interpersonal skills
  • Quick learner

Timeline

Hairstylist, Director of Education, Educator & Trainer

Haint Blu Salon
01.2020 - Current

Hairstylist, Director of Education, Educator & Trainer

Bob Steele Salons
01.2004 - 01.2020

Bachelor of Science - Business Administration And Management

Souther New Hampshire University

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