Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Timeline
Generic

Sheena Porritt

Big Rapids,MI

Summary

A highly motivated and experienced Human Service Specialist seeking a challenging position in Human service to further my education and knowledge.

Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Health Care and Coding successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

I am a hardworking employee enthusiastic about learning about Medical Coding field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nursing Station Technician

Corewell Health
04.2022 - 06.2024
  • Assisted nurses with wound care, vital signs monitoring, and specimen collection, contributing to quality patient care.
  • Ensured accuracy of patient identification prior to any procedure or intervention, preventing potential medical errors or miscommunications among the healthcare team.
  • Increased efficiency by accurately transcribing physician orders into electronic health record systems for timely implementation of care plans.
  • Facilitated seamless shift transitions by maintaining thorough and up-to-date communication logs between nursing staff members.
  • Collaborated with interdisciplinary healthcare teams to create individualized care plans for patients, resulting in improved outcomes.
  • Provided compassionate support to patients during their hospital stay, fostering positive relationships with the healthcare team.
  • Contributed to successful emergency response efforts by remaining calm under pressure and following established procedures during critical situations.
  • Consistently upheld patient confidentiality by adhering to HIPAA regulations when handling sensitive documents and communicating with external parties.
  • Supported the needs of over 30 + residents completely independently. This included all aspects of the position.

Owner/Operator

Tender House Manor
01.2011 - 01.2022
  • A highly resourceful, flexible, innovative, an enthusiastic AFC (adult foster care) owner/ operator
  • Possessing considerable experience and knowledge in several areas
  • Supervised employees and events that took place within the facility
  • Recruited and hired new employees and provided orientation for new hires
  • Conducted employee evaluations and investigated complaints or concerns
  • Created individual healthcare plans for residents
  • Monitored medical administration and healthcare routines for residents
  • Assisted with dressing guidance, grooming, meal preparation, medication reminders
  • Build strong relationships with clients to deliver emotional support and companionship
  • Assisted clients in ADL's to maintain self-esteem and overall wellness
  • Supported clients with mental and physical supports to maintain quality of life and sustain needs
  • Recognized and reported abnormalities or changes in patients health and behavior and reported them to case manager
  • Provided transportation to necessary medical appointments
  • Helped clients manage money, pay bills, shop for groceries/ or personal care items
  • Accomplished multiple tasks within established timeframes
  • Established and updated work schedules to account for changing staff levels and workloads
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunication and missed deadlines
  • Provided crisis intervention services and made referrals to outpatient psychotherapy clinics and other community resources
  • Managed caseload of 24+ residents, including treatment plans and regular progress reports
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Operated with safety and skill to avoid accidents and delays.
  • Etc I I wore many hats and this resume would be very long so I'm going to cut it off here. :)

Health Educator

WALKERVILLE
01.2009 - 08.2011
  • Kept all my stats at 100%
  • Planned and accompanied teachers, counselors, etc to clients home and educated them on local resources and programs to help migrant workers
  • Reorganized the 40 hr week cut in half by organizing the paperwork and creating a weekly, bi-weekly, and monthly maintenance check-sheet
  • Communicated with teachers, social workers, and healthcare providers to help ensure all children were up-to-date with all necessary medical, dental, vision, and hearing appointments
  • I also made sure all children, staff, and every other participant of the Migrant center was up-to-date with their immunization records
  • I have experience with Bridges and MICR
  • Assisted migrant children and families with health education and services, local resources, local food pantries and shelters
  • I developed and facilitated workshops to address health needs of the community; nutrition, physical exercise, healthy lifestyles, etc
  • Did all necessary tasks with no 110% of ability and a smile on my face

Education

BSA - Health Care Systems Administration

Ferris State University
Big Rapids, MI
11-2026

Associates in Applied Sciences - Respiratory Therapist

College of Allied Health
05.2010

Skills

  • Compassionate
  • CPR/AED
  • CPI Instructor
  • Gourmet Chef
  • Cash Handling
  • Charting expertise
  • Personal and professional integrity
  • Cultural awareness and sensitivity
  • Multi-line telephone skills
  • ICD-10
  • E/M-Coding
  • Multitasking and prioritizing
  • HIPAA compliance
  • Security compliance
  • Patient and caregiver education
  • Toolbox training/er
  • Network 1080 training
  • Drug inventory management
  • Critical Incident Report Documenting/Reporting
  • Referring and Networking
  • Marketing expertise
  • Dependable and reliable
  • Accurate record keeping
  • Payment posting
  • Patient account management
  • Claim submission
  • Disability claims process
  • Anatomy and physiology
  • Medical billing procedures
  • Insurance claims analysis
  • Medical claims coding
  • Insurance coding (ICD-9 and CPT)
  • Patient data compilation
  • Inpatient records coding
  • Training and mentoring
  • Regulatory guidelines coding
  • Error reporting
  • Continuing education
  • Patient data identification
  • Data entry and management
  • Record assessment
  • Ethical standards
  • Coding appeals
  • Medicare insurance regulations
  • Claims Processing
  • Medical Billing
  • Medical billing code accuracy
  • Troubleshooting abilities
  • Detail Oriented
  • Critical Thinking
  • Reliability
  • Medical Documentation
  • Patient Scheduling
  • Computer Proficiency
  • Team building
  • Patient Care Coordination
  • Patient data confidentiality
  • Professionalism
  • Time management abilities
  • Etc

Certification

  • Medical Billing and Coding Professional, 02/14/24
  • CPR/AED Certification
  • Non-violent physical intervention Instructor trainer (CPI)
  • Culture of Gentleness Practicum
  • Emergency Physical Intervention (De-escalation techniques)
  • ICD-10 coding
  • E/M coding
  • CPT coding
  • HCPCS
  • Epic
  • Cerner

Awards

  • Valedictorian
  • Perry Booher scholarship

Additional Information

I am a girl willing to learn anything. I had my children earlier in life so now at 38 Im trying to find myself alittle bit so im excited to see the adventure im sure it will be. You wont be disappointed in choosing me to be your employee. I will work hard and Im very loyal person, and professional. I will give you 110% and I have references that can also back this up. Looking forward to whats next!

Timeline

Nursing Station Technician

Corewell Health
04.2022 - 06.2024

Owner/Operator

Tender House Manor
01.2011 - 01.2022

Health Educator

WALKERVILLE
01.2009 - 08.2011

Associates in Applied Sciences - Respiratory Therapist

College of Allied Health

BSA - Health Care Systems Administration

Ferris State University
Sheena Porritt