Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Rainey

Jacksonville,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Remote Sales Representative

Clearlink Insurance Agency
Draper, UT
08.2024 - Current
  • Assist Medicare beneficiaries navigate multiple Medicare plans that suit their individual medical needs and maintain client records, issue quotes, fill out and submit applications

Remote Sales Representative

ResultsCX
Fort Lauderdale, FL
09.2022 - 08.2024
  • Prepare insurance proposals and implement strategies to sell the insurance plan while maintaining a people first attitude and providing customer support with effective communication and expressing empathy

Contracted Remote Customer Service Representative

Freedom Mortgage
Boca Raton, FL
12.2021 - 05.2022
  • Assist borrowers with loss mitigation options, how to apply, and provide status updates
  • Maintain confidentiality of customer's nonpublic information

Contracted AEP Seasonal Enrollment Specialist

PeopleShare
Horsham, PA
10.2021 - 12.2021
  • Handle Medicare questions and provide guidance with detailed information on current plans available in members area and advise clients on the insurance policies that best suit their needs

Contracted Coach Customer Care Specialist

Spherion
Jacksonville, FL
09.2020 - 08.2021
  • Provide written and verbal responses to customers inquiries via email, chat, and oral communications

Education

HS Diploma -

Terry Parker Senior High
Jacksonville, FL
05.2002

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Documentation review
  • Customer relationship building
  • Closing techniques
  • Product and service knowledge
  • Cold calling
  • Relationship building

Timeline

Remote Sales Representative

Clearlink Insurance Agency
08.2024 - Current

Remote Sales Representative

ResultsCX
09.2022 - 08.2024

Contracted Remote Customer Service Representative

Freedom Mortgage
12.2021 - 05.2022

Contracted AEP Seasonal Enrollment Specialist

PeopleShare
10.2021 - 12.2021

Contracted Coach Customer Care Specialist

Spherion
09.2020 - 08.2021

HS Diploma -

Terry Parker Senior High
Sheena Rainey