JENNIFER SANCHEZ
DALLAS
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Remote Sales Representative
HEALTH PLAN ONE LLC
10.2023 - 02.2025
- Provided personalized consultations to clients, assessing their healthcare needs and recommending appropriate Medicare options.
- Ensured high levels of customer satisfaction by promptly resolving inquiries, concerns, and complaints.
- Conducted regular follow-ups with existing clients to review coverage needs and identify opportunities for cross-selling or upselling additional policies.
- Participated in training programs to stay informed on Medicare regulations and compliance requirements.
- Maintained professionalism and integrity while adhering to industry ethical standards.
- Increased customer satisfaction ratings by XX% through effective issue resolution during the enrollment process.
- Utilized product knowledge and communication skills to overcome objections, resulting in enhanced conversion rates.
- Assisted clients in understanding complex policy terms through clear, tailored explanations.
Senior Benefit Consultant
Go Health, LLC
03.2022 - 08.2022
- Assessed and identified customer needs over the phone to match them with suitable insurance plans.
- Streamlined the healthcare buying experience to ensure transparency and ease of navigation.
- Delivered excellent customer service while managing multiple research tools efficiently.
Medicare Sales Agent
GoStat Agency / Medicare Group USA
01.2021 - 12.2021
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Built and maintained a book of business through effective management of inbound and outbound leads.
Education
Associate of Arts - Education
TARRANT COUNTY COLLEGE
Fort Worth, TX06-2018
Skills
- Customer service
- Goal oriented
- Medicare
- Customer relations
- Sales expertise
- Relationship building
- Product and service knowledge
- Objection handling
- Problem-solving
- Multitasking
- Closing techniques
- Active listening
- Self motivation
- Time management
- Attention to detail
- Product knowledge
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Remote Sales Representative
HEALTH PLAN ONE LLC
10.2023 - 02.2025
Senior Benefit Consultant
Go Health, LLC
03.2022 - 08.2022
Medicare Sales Agent
GoStat Agency / Medicare Group USA
01.2021 - 12.2021
Associate of Arts - Education
TARRANT COUNTY COLLEGE
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