Sheena R. Oliveros
Collinsville,OK
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in child welfare. Respectful and compassionate professional offering 8-years background serving community by providing guidance for clients in need.
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
19
19
years of professional experience
Work History
Specialized Placement and Partnership Unit
Oklahoma Human Services
05.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
Permanency Planning, Child Welfare Specialist II
Oklahoma Department of Human Services
04.2017 - 05.2024
- Receive intakes and complete investigations including appropriate documentation on children alleged to be abused and/or neglected; assess the situation and recommend the appropriate level of intervention.
- Initiate procedure to remove the child from the home if in immediate danger; coordinate actions with law enforcement entities and district attorney; and initiate placement process.
- Provide social work services to families applying or approved for adoption or foster care; recruit and train foster and adoptive parents; conduct home visits; review child’s psycho-social, medical, developmental and education histories; complete evaluations and approve or disapprove applicants.
- Identify emotional needs of residents assigned to a shelter or group home and prepare treatment plan including short and long-term range goals; prepare reports and narrative; inform court of agency policies and procedures and may serve as an expert witness.
- Visits children in placement to provide appropriate service & ensure safety, maintains sibling and other relationships.
- Makes referrals to family counseling services; schedules and arranges family visitation periods; arranges for transportation of children to and from juvenile courts, medical appointments and placement interviews.
Clinical Case Manager II
Resonance Center for Women
08.2016 - 03.2017
- Facilitate educational groups, provide individual case management, and perform other contract services as needed for Resonance therapeutic programs.
- Interface with DHS and ODMHSAS to provide comprehensive client services.
- Maintain program files, completing written documentation in conformance with agency policies.
- Assist in preparing program billings and maintaining budgets.
- Attend staffing, trainings, etc. as pertains to continued and improved job performance.
- Function as a member of the Resonance personnel team including information flow, attendance at meetings, and providing community awareness when needed.
- Provide case management status and needs to Board as requested.
- Assist in maintaining program statistics, research information, and support development/grant-writing activities.
- Perform other duties as mutually agreed upon with the Executive Director.
- Collaborate with outside resources to assist client in case management needs.
- Serve as court liaison when necessary.
- Manage agency vehicles when necessary.
- Manage group sign-in sheets, missed appointments, etc.
- Transport clients to treatment providers, etc.
- Prepare graduation certificates, invitations, and coordinate the graduation event quarterly.
- Collaborate with outside resources to assist with client with securing employment, housing, etc.
Director of Social Services
Maplewood Care Center
05.2016 - 08.2016
- Develops social histories of residents, and develops a social assessment and care plan for each resident which identifies medically related social and emotional problems and needs.
- Participates in interdisciplinary care plan conferences, and contributes to the development of care plans for residents.
- Provides individual and group help for residents and families at times of adjustment, crisis or particular need.
- Orients patients and families to the facility environment, and assists the adjustment of both through individual and group programs.
- May coordinate admissions process for new or returning residents.
- Coordinates discharge planning with staff, residents and families.
- Coordinates social services "in-service" and educational programs for staff.
- Completes all necessary and supportive documentation-progress notes, intervention notes, adjustment notes in accordance with state and federal regulations.
- May identify and promote a family council committee.
- Performs other duties/tasks as assigned.
Bilingual Case Worker
Emergency Infant Services
08.2012 - 05.2015
- Fill in for Director of Social Services duties when he is not available. Assist clients in special circumstances, referral requests, and make executive decision regarding policies and procedures
- Act as a translator and facilitator to non-English speaking Latino clients who visit the Agency or its satellite locations in need of services
- Dispense tangibles baby items to clients during family’s Agency visit
- Ask many open-ended questions to generate responses that reflect all the client’s needs, and assist in gathering pertinent facts relative to serving the entire client family
- Advise needy clients of the availability of other collaborative community resources to benefit their children
- Assist to compile Spanish- language informational program materials that explain the mission of EIS
- Maintain complete computerized client service records of clients visiting the Agency, documenting emergency-based needs of each client and how the Agency intervened to assist.
- Exercise reflective listening, documentation the nature of the client’s financial emergency. Record those observations in the case notes on the client’s computerized social service records.
- Oversees satellite location
Patient Representative II
OU Physicians/OU Family Medicine
01.2007 - 01.2011
- Call center for the pediatric department and Family Medicine Clinic, answered the phones, appointments for patients
- Translator, Spanish recording for the call
- Billing; A/R and A/P After
- Floater assisting doctors and patients, forms and insurance preparation for patients
- Data entry and office duties
- Insurance verifications and daily process and referrals
- Worked close with Social workers and hands-on training.
Education
Bachelor of Science - Social Work
Oral Roberts University
Tulsa, OK05.2015
Social Work Internship III - Social Work
Emergency Infant Services
Tulsa, OK01.2012
Social Work Internship II - Social Work
Emergency Infant Services
Tulsa, OK12.2012
Social Work Internship I - Social Work
Youth At Heart
Tulsa, OK05.2012
Skills
- Service planning
- Family reunification specialist
- Client advocacy
- Confidential documentation and recordkeeping
- Compassionate
- Community referrals
- Efficient under pressure
- Attention to detail
- Case documentation
- Child welfare and protective services
Timeline
Specialized Placement and Partnership Unit
Oklahoma Human Services
05.2024 - Current
Permanency Planning, Child Welfare Specialist II
Oklahoma Department of Human Services
04.2017 - 05.2024
Clinical Case Manager II
Resonance Center for Women
08.2016 - 03.2017
Director of Social Services
Maplewood Care Center
05.2016 - 08.2016
Bilingual Case Worker
Emergency Infant Services
08.2012 - 05.2015
Patient Representative II
OU Physicians/OU Family Medicine
01.2007 - 01.2011
Bachelor of Science - Social Work
Oral Roberts University
Social Work Internship III - Social Work
Emergency Infant Services
Social Work Internship II - Social Work
Emergency Infant Services
Social Work Internship I - Social Work
Youth At Heart
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