Sheena Saint Cyr
Queens Village,United States
Summary
Dynamic leader with a proven track record at AAA Northeast, enhancing operational efficiency and customer satisfaction. Skilled in Branch Operations Management and fostering strong team collaboration. Excelled in process improvement, driving significant performance enhancements. Adept in MS Office and coaching, committed to continuous development and achieving results through meticulous attention to detail and exceptional time management.
Overview
9
9
years of professional experience
Work History
Branch Manager
AAA Northeast
Whitestone, NY
09.2020 - Current
- Managed approximately 30-50 incoming calls and emails per day from NY DMV, customers, and within clubs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Key Carrying Department Supervisor
Marshalls
College Point, NY
04.2015 - 08.2020
- Developed strong relationships with team members of 27, fostering a positive work environment and encouraging collaboration.
- Improved productivity by identifying inefficiencies in workflows and implementing targeted training sessions to address them.
- Collaborated with store management to develop promotional strategies that drove customer engagement and increased foot traffic.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
Education
Associate of Arts - Liberal Arts
Queensborough Community College
Oakland Gardens, NYSkills
- Branch Operations Management
- Customer Relationships
- Attention to Detail
- Coaching and Mentoring
- Strong team-builder
- Verbal/written communication
- Cash Handling
- Operations Management
- Proficient in MS Office
Timeline
Branch Manager
AAA Northeast
09.2020 - Current
Key Carrying Department Supervisor
Marshalls
04.2015 - 08.2020
Associate of Arts - Liberal Arts
Queensborough Community College