Sheena Sims
Denver,CO
Summary
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
24
24
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Denver, CO
03.2023 - Current
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Loaded and unloaded shipments and also baggage from Aircraft.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Connected electrical power units and service hoses to aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Participated in team meetings to discuss performance, safety, and operational improvements.
Driver
IMO’s Pizza
University City, Missouri
06.2015 - 02.2023
- Maintained delivery schedules without compromising safety.
- Assisted with customer requests and answered questions to improve satisfaction.
- Logged deliveries, drop-off times and special conditions in company system.
- Adapted to changing routes or schedules as required by the employer.
- Documented daily mileage, gas, and other data.
Driver
JASA
Fenton, Missouri
05.2022 - 11.2022
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained confidentiality of sensitive materials during transport.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Managed time efficiently when making multiple stops along designated routes.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Enhanced customer satisfaction by providing courteous and professional service.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Delivered packages to customers in a timely and efficient manner.
- Documented daily mileage, gas, and other data.
Driver
Fastlane
Fenton, MO
10.2020 - 04.2022
- Performed pre-trip inspection checks and reported problems to supervisor.
- Enhanced customer satisfaction by providing courteous and professional service.
- Managed time effectively to meet tight delivery deadlines.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Communicated effectively with dispatch and customers to provide status updates.
Housekeeping Supervisor
Chesterfield Mall
Chesterfield, Missouri
05.2011 - 11.2012
- Delegated work to staff, setting priorities and goals.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Operated equipment and machinery according to safety guidelines.
Customer Service Manager
Walmart
Brooklyn Park, Minnesota
08.2001 - 08.2004
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assigned work and monitored performance of project personnel.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Valley Park High School
Valley Park, MO06-1999
Skills
- Equipment operation
- Arrival/departure procedures
- Pushback and towing
- Deicing of aircraft
- Crew operation improvement
- Aircraft towing
- Safety procedures
- Team leadership
- Load planning communication
- Dependable and responsible
Timeline
Ramp Agent
Southwest Airlines
03.2023 - Current
Driver
JASA
05.2022 - 11.2022
Driver
Fastlane
10.2020 - 04.2022
Driver
IMO’s Pizza
06.2015 - 02.2023
Housekeeping Supervisor
Chesterfield Mall
05.2011 - 11.2012
Customer Service Manager
Walmart
08.2001 - 08.2004
High School Diploma -
Valley Park High School