SHEERIN HAQUE
Product Owner
Lititz,PA
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Over 10+ years of experience in software product development with excellent reputation for resolving problems and improving customer satisfaction.
About my Current Work:
https://www.instagram.com/p/CG2cwY-HxLu/?utm_source=ig_web_copy_link
Overview
15
15
years of professional experience
Work History
PRODUCT OWNER
TANGOE
PARSIPPANY, NJ
01.2016 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Lead workshops, conduct stakeholder interviews and independent research on technology and trends to capture business requirements effectively, developing personas for better understanding of user behavior.
- Improve end-user adoption of the application, providing demos and training on new functionality.
- Allocated and approved team resource usage.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Created plans and communicated deadlines to ensure projects were completed on time.
SUPPORT ENGINEER/BUSINESS ANALYST
KEWILL
CHELMSFORD, MA
01.2006 - 01.2016
- Acted as a liaison between cross-functional teams of end users, designers, developers, and project managers through the collaborative process of gathering business processes and accurate requirements using interviews, document analysis, and requirements workshops to maximum effect.
- Built a solid understanding of software front end, back end, API Calls, and the ability to debug software errors, that facilitated productive client discussions when technical alternatives in an application development effort were presented to get a project back on track.
- Maintained laser focus on customer satisfaction with the demonstrated skill to address and retire customer concerns.
- Provided status updates to the management via daily, weekly and monthly reports that provided actionable insights that addressed customer issues and provided suggested solutions.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Education
B.S. Candidate - Computer Science, Business Management
Regis College
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
Technical expertise
Problem identification
Stakeholder relationship management
Data Collection
Maintenance Management
Customer service
Process integration
Good listening skills
Responsible
Training & Development
Scrum methodology
Timeline
PRODUCT OWNER
TANGOE
01.2016 - Current
SUPPORT ENGINEER/BUSINESS ANALYST
KEWILL
01.2006 - 01.2016
B.S. Candidate - Computer Science, Business Management
Regis College