Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
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SHEETAL NANJUNDASWAMY

NYC,NY

Summary

Results-driven Business Analyst with 3 years of experience in optimizing processes through scalable, data-driven solutions. Proven ability to enhance performance and elevate customer satisfaction in dynamic sectors such as logistics and last-mile delivery. Expertise includes process improvement, data analysis, and strategic planning. Career objectives focus on leveraging analytical skills to drive innovation and efficiency in organizational operations.

Overview

3
3
years of professional experience

Work History

Business Analyst Intern

Venessa Biotech
Hamden, CT
04.2024 - 07.2024
  • Generated specific documentation to define project requirements.
  • Led workshops with teams from various departments to generate ideas for enhancing operational efficiency.
  • Provided support in the creation of process flows, user stories, use cases, and other system documentation.

IT Analyst

University of New Haven
West Haven, CT
06.2023 - 05.2024
  • Developed comprehensive technical specifications for software applications.
  • Implemented security protocols to protect data from unauthorized access.
  • Collaborated with team members to deliver projects within scheduled deadlines.

Customer Support Engineer

Hewlett Packard Enterprise
Bangalore, India
09.2021 - 07.2022
  • Provided technical support for customers, troubleshooting hardware and software issues.
  • Handled queries through multiple channels with prompt resolution.
  • Tracked customer feedback to improve service quality and experience.

Education

MBA - Financial Analysis

University of New Haven
West Haven, CT
05-2024

Bachelor in Commerce - Finance

Dayananda Sagar University
India
11-2021

Skills

  • Hard Skills: Business Process Analysis, SDLC (intermediate), User Acceptance Testing, Requirements Gathering, Project Management
  • Techniques: Quantitative Analysis, SWOT Analysis, Stakeholder Analysis, Agile Methodologies, Process Mapping, GAP Analysis, Documentation
  • Tools: SQL (MySQL, PostgreSQL), Python (OpenPyXL, CSV), R (ggplot2, dplyr, VaR, Tseries)

PROJECTS

Talent Acquisition Dashboard | Technologies: Microsoft Azure SQL Server, MS Excel, Power BI

  • Objective: Designed an end-to-end system to analyze recruitment trends and hiring performance metrics.
  • Implementation: Developed an ETL pipeline using Azure SQL Server to integrate data from multiple sources, including candidate applications, recruiter activity logs, and hiring results.

Webster Bank | Shared Live Client Experience Project - SLICE

  • Objective : Conduct a comprehensive Analysis of peer bank's fair lending activities in Bridgeport, Hartford and New Haven, CT, focusing on Webster Bank's position and identifying opportunities to expand residential lending to undeserved area while ensuring regulatory compliance.
  • Approach : Analyzed fair lending compliance and community outreach in three CT cities, benchmarking Webster Bank against peers. Developed recommendations to expand loans by 15% in minority and 25% in majority - minority areas.

Timeline

Business Analyst Intern

Venessa Biotech
04.2024 - 07.2024

IT Analyst

University of New Haven
06.2023 - 05.2024

Customer Support Engineer

Hewlett Packard Enterprise
09.2021 - 07.2022

MBA - Financial Analysis

University of New Haven

Bachelor in Commerce - Finance

Dayananda Sagar University
SHEETAL NANJUNDASWAMY