Sheetal Padaki
Buda
Summary
Resourceful Engineer known for high productivity and efficient task completion. Specialize in infrastructure management using infrastructure monitoring tools and automation. Excel in problem-solving, teamwork, and adaptability to meet project deadlines and achieve goals.
Overview
1
1
year of professional experience
Work History
Business Services Manager Administrator
Wipro Technologies
Bengaluru
06.2018 - 05.2019
- Performed periodic audits of operational processes in order to identify areas requiring attention or improvement.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Prepared monthly reports summarizing key metrics relating to business services activities.
- Analyzed client feedback data to identify areas for improvement in service delivery.
- Developed and implemented strategic business plans to achieve company objectives.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Provided feedback to improve strategies, programs and initiatives.
- Identified potential risks associated with projects and developed contingency plans accordingly.
- Monitored the effectiveness of existing processes and systems and recommended improvements as necessary.
- Utilized data analytics to inform decision-making and identify areas for improvement.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Led cross-functional teams to drive project completion and operational excellence.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve customers' needs.
Education
Bachelor of Science - Engineering
Agadi Engineering College
Laxmeshwar06-2013
Skills
- AWS
- VPC
- Networking
- IAM
- Docker
- Kubernates
- IaC
- CI/CD
- Scripting
- Monitoring
- Security
- Automation
Timeline
Business Services Manager Administrator
Wipro Technologies
06.2018 - 05.2019
Bachelor of Science - Engineering
Agadi Engineering College
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