Sheetal Rana
Sales Service Specialist
Brookfield,CT
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Roving Resource Banker
WellsFargo
10.2016 - 10.2019
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Solutions Specialist
Verizon Wireless
12.2007 - 10.2016
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Recommended new products and services to customers.
- Installed operating systems, set up emails and updated programs.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Education
No Degree - Wedding Planner
NYIAD
New York, NY04.2017
Bachelor of Science - Home Science
M.S.Univercity
Gujarat , INDIA01.1991
Skills
- Product Knowledge
- Information Security
- Appointment Scheduling
- Positive Attitude
- Order Processing
Accomplishments
Customer Service Award Winner=2016
Section name
Accomplishments :
Verizon Wireless- Winner Circle (2011,2012, 2014, 2015)
Verizon Wireless-Leading Woman Award Winner (2012,2014)
WellsFargo-Customer Service award winner (2016)
Timeline
Roving Resource Banker
WellsFargo
10.2016 - 10.2019
Solutions Specialist
Verizon Wireless
12.2007 - 10.2016
No Degree - Wedding Planner
NYIAD
Bachelor of Science - Home Science
M.S.Univercity