Sheetal Sontakke
Chicago,IL
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Digital Interaction Advisor (AT&T)
[24]7.ai
05.2020 - 10.2020
- Developed customized digital strategies to meet specific customer needs and goals, resulting in increased engagement.
- Improved customer satisfaction rates by providing timely and effective support for digital products and services.
- Recommended performance improvements based on KPI analysis.
- Executed plans and initiatives to increase efficiency.
Customer Service Analyst
Synchrony financial, Resolution Services
05.2019 - 12.2019
- Communicating with customers primarily and utilizing a variety of software tools to navigate customer accounts research and review policies and communicate effective solutions in a fast-paced environment
- Ensure compliance with Corporate Operating Instructions, Fair Credit Reporting Act, Equal Credit Opportunity Act, and other applicable federal and state regulations
- Ensuring first-time resolution of queries and providing customized solutions
Education
Master of Science - Computer Science And Programming
Western Illinois University
05.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Malla Reddy Engineering College
04.2019
Skills
- Data Structures
- MapReduce
- SQL and Databases
- HDFS
- Operating systems
- Linux
- MATLAB
- Python Programming
- SQOOP
- HIVE
Projects
Bus Tracking System Using ARDUINO, The bus tracking system using ARDUINO is an application that tracks a bus and collects the distance to each station. A tracking system involves the installation of an electronic device in a bus, with an installed Android App on any smartphone to enable a user to track the bus location. The user gets information about buses, bus numbers, bus routes, bus arrival, and bus delay timing information, etc. Hence we can detect the arrival of a particular bus at the bus stop.
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Digital Interaction Advisor (AT&T)
[24]7.ai
05.2020 - 10.2020
Customer Service Analyst
Synchrony financial, Resolution Services
05.2019 - 12.2019
Master of Science - Computer Science And Programming
Western Illinois University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Malla Reddy Engineering College
Similar Profiles
Gokul PeriyasamyGokul Periyasamy
Digital Interaction Advisor at [24]7.aiDigital Interaction Advisor at [24]7.ai
Sruthi SSruthi S
AT&T Support Executive at 24 7.aiAT&T Support Executive at 24 7.ai
Chris LeonardChris Leonard
Digital Interaction Senior Executive at [24]7.aiDigital Interaction Senior Executive at [24]7.ai
Sujay MSujay M
Senior Specialist, Workforce Management at [24]7.aiSenior Specialist, Workforce Management at [24]7.ai
Jason FigueroaJason Figueroa
Firefighter at ELK MOUNTAIN HOTSHOTS Mendocino National ForestFirefighter at ELK MOUNTAIN HOTSHOTS Mendocino National Forest