Shefali Gupta

Handling Nostro Reconciliation and Payments Investigation for Citi Bank Nostro accounts and Citi Group clients account as part of GRU (Global Reconciliation Unit).

Dealing with Payments Investigation as BAU (Swift Messaging, return of unapplied funds back to correspondent/Agent banks, manual payments, managing client queries to locate their funds).

Having experience in making manual further credit of funds to CITI corporate client accounts for incorrectly formatted payments which cannot be processed as STP.

Handle Faster payments, SEPA, OFAC and SWIFT.

Having good knowledge on Swift messages and its purposes especially with MT103 and MT202, Knowledge in Clearing systems and Currency Cut-offs.

Investigating and identifying duplications of entries if any due to return of Cover funds in Error and notifying the customer/correspondent bank to cover the out of pocket scenarios.

To perform Daily control checks on incoming/outgoing payments and allocation of volume to team to investigate and take necessary action to clear the outstanding funds under Nostro account.

• Due to transition from RBS to Infosys we are handling the same process with the same products.
• Conducting Brainstorming sessions within the team to improve efficiency and assist colleagues to overcome the issue by knowledge sharing and adequate training.
• Preparation of procedure documents for the different type of accounts reconciliation carried out in the team and supported manager in reporting process re-engineering & rationalization initiatives to deliver efficiency gains.
• Maintaining MI Reports and Staff Records for various purposes – BCP, Call Tree, HR data, training details and responsible for training new joiners in the reconciliation area and SME of our retail department.

My role includes key analytical tasks such as

• Reconciliation of various customer accounts and internal accounts related to Bank/Institution Cheques, Electronic Banking Operations and ATM deposits on daily, weekly, monthly basis of the department.
• Assisting in completing AYIC testing of processes in line with standard sampling methodology cum timeliness and provide periodical reports to the management team on effectiveness on control.
• Preparation of procedure documents for the different types of accounts reconciliation carried out in the team.
• Regular reports to demonstrate completeness of reconciliation and provide analysis of outstanding items and issues (e.g. ageing, write-offs) must be produced, so that the financial controller can confirm compliance with policy standard