Shehnaz Rakhimzhanova
Emeryville,CA
Summary
High-energy experienced server with a proven track record in fast-paced, high-volume environments. Known for providing exceptional customer service, anticipating guest needs, and maintaining a calm, positive attitude under pressure. Thrives as a team player while consistently exceeding sales and service expectations. Reliable, quick on her feet, and passionate about creating a seamless dining experience.
Overview
6
6
years of professional experience
Work History
Director of Operations
Noise Complaints LLC
San Francisco
03.2023 - Current
- Directed the operations and logistics of large music events.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed and maintained client relationships to grow business and improve account retention.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Coordinated activities between different departments to ensure successful completion of projects.
Front of House Server, Host
Barcha Restaurant
San Francisco
04.2024 - 09.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Personal Assistant
Private Families
Walnut Creek, California
09.2023 - 03.2024
- Organized travel arrangements, including flights, accommodations, and transportation.
- Performed calendar management and scheduling of appointments for the family.
- Assisted with child care, tutoring, and housekeeping.
- Sorted and answered emails.
- Handled high-pressure, time-sensitive requests with efficiency and professionalism.
- Ran daily errands, including shopping, pickups, and deliveries.
- Maintained strong communication and time management while juggling multiple priorities.
Front of the House Server, Hostess
Mikuni Japanese Restaurant And Sushi Bar
Davis, CA
02.2021 - 03.2022
- Welcomed guests, and managed the reservation system to optimize seating arrangements.
- Coordinated with the front of the house and kitchen staff to ensure smooth communication and service flow.
- Provided great customer service by welcoming the guests, and providing an exceptional dining experience.
- Maintained a thorough knowledge of the menu and allergies to assist customers with their selections.
- Answered the phone inquiries to schedule and confirm reservations, record take-out orders, and respond to service questions.
- Helped set up small and large events to coordinate a smooth execution.
Front of the House Server, Hostess
Green Garden Restaurant
Pleasant Hill, CA
12.2018 - 03.2020
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Verified accuracy of orders before delivering them to customers' tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed reservations, waitlists, and special requests for large parties.
- Upsold appetizers, drinks, desserts. when appropriate.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Monitored inventory levels of all products used in restaurants operations.
Education
Bachelor's in Psychology -
University of California Davis
06.2023
Associate Degree in Psychology -
Diablo Valley Community College
06.2021
Skills
- Positive and professional
- Team coordination
- Effective customer upselling
- POS operation
- Event coordination
- Time management and multitasking
- Strong communication and problem-solving skills
- Adaptability and flexibility
- Kazakh, Russian, English, and Turkish fluency
- Project management
- Strategic planning
Awards
- Academic Honors Recognition Award (DVC)
- Academic Honors Award (UC Davis)
Timeline
Front of House Server, Host
Barcha Restaurant
04.2024 - 09.2024
Personal Assistant
Private Families
09.2023 - 03.2024
Director of Operations
Noise Complaints LLC
03.2023 - Current
Front of the House Server, Hostess
Mikuni Japanese Restaurant And Sushi Bar
02.2021 - 03.2022
Front of the House Server, Hostess
Green Garden Restaurant
12.2018 - 03.2020
Bachelor's in Psychology -
University of California Davis
Associate Degree in Psychology -
Diablo Valley Community College