Sheikela Ford
Columbus,GA
Summary
Well-qualified professional, knowledgeable about real estate closings, customer service, tax preparation, logistics, medical terminology, insurance claim processing, data entry, and military/commercial aerial port operating tasks and procedures. Background includes working in high-volume office environments and professional corporate settings. Detail-oriented and systematic with excellent multitasking and problem- solving abilities. Good verbal and written communication skills. Offering 20+ years of related experience in various fields.
Overview
34
34
years of professional experience
Work History
Professional ERO
Finer Tax Services, LLC – Owner Operator
Columbus , GA
2022.01 - Current
- Authorized IRS e-file Provider who originates the electronic submission of returns to the IRS
- Prepare personal/business returns in a timely manner
- Submit required supporting documentation to IRS
- Provide copies to taxpayers
- Retain records and make records available to IRS
- Accept returns only from taxpayers and providers
- Work with taxpayers and/or Transmitter to correct rejected returns
- Prepare, process, and transmit amended returns
Closing Paralegal
Cook and James LLC
Roswell , GA
2021.12 - Current
- Opened files, ordered title examinations, scheduled closings and performed various other tasks to prepare file for closing
- Once information is received, resolved any problems which are discovered prior to closing
- Worked closely with clients to communicate and resolve title problems and to ensure all necessary paperwork is in file in advance of closing
- Received and reviewed closing instructions from lender and worked closely with attorney to prepare closing documents, including HUD-1 settlement statements
- Responsible for balancing files and cutting checks to all parties associated with loan closing
- Responsible for copying and sending out loan packages to lenders after closing, mailing checks, and recording deeds
- Responsible for reviewing files prior to completion for accuracy to ensure that all documents are signed and notarized, as applicable
- Collaborated with other departments and personnel to resolve title and curative issues.
- Communicated and coordinated with lenders, realtors, attorneys and borrowers to complete successful closings.
- Secured documents, demands and taxes needed to complete closings.
- Communicated pertinent information to clients via phone, email and mail.
- Assisted up to 7 lawyers at time.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
Aerial Porter
United States Airforce, USAF
Montgomery , AL
2018.07 - Current
- Load/unload passengers, cargo, and baggage moved on military and commercial-contracted aircraft
- Prepare and maintain air movement records and reports
- Perform aircraft cleaning services and deliver meals and comfort item supplies to aircraft
- Inspect cargo and cargo manifests, annotate overages/shortages, frustrate cargo, and ensure 100% accountability
- Inspect pallets and nets for damage or wear that would make them unsuitable for use aboard military aircraft
- Operate automated equipment, special purpose government vehicles, and material handling equipment (MHE)
Tax Professional
Tax Now
Columbus , GA
2014.01 - 2022.01
- Prepare income tax returns for business firms and individuals
- Answer client queries regarding tax codes and appropriate deductions
- Perform e-filing tasks
- Prepare amended returns
- Completed and filed returns with tax departments at local, state and federal levels.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Cancer Claims Specialist II
AFLAC
Columbus , GA
2020.03 - 2021.02
- Process continuing cancer claim benefits
- Process Disability claims
- Process Wellness and Physician Visit claims for all states
- Process high volume One Day Pay (ODP) benefits
- Worked independently from home as Teleworker
Cancer Claims Specialist
AFLAC
Columbus , GA
2013.08 - 2020.03
- Process continuing cancer claim benefits
- Process Wellness and Physician Visit claims for all states
- Process high volume One Day Pay (ODP) benefits
- Worked independently from home as Teleworker
Wellness Support Specialist II
AFLAC
Columbus , GA
2008.05 - 2013.08
- Index Wellness and Physician Visit Claims for New York/Columbus issued policies
- Index Wellness and Physician Visit claims for critical states
- Alabama and Mississippi
- Index Wellness and Physician Visit claims for specialty groups
- Work independently from home as a Teleworker
Lead Specialist
AFLAC
Columbus , GA
2007.01 - 2008.05
- Managed staff of 21 alongside Supervisor to ensure that electronic incoming work was indexed accurately and routed to the proper business units
- Responsible for ensuring specialists met and exceeded all production/quality expectations and achieved daily service level requirements
- Audited files for accuracy after completion of claims processing
- Maintained constant communication between employees and clients
- Provided process improvement tours to other business units to enhance efficiency between various systems and departments
- Encouraged, coached, trained, and developed employees within the team and department
- Planned and assigned daily work assignments according to incoming workload volume and service levels expectations
- Planned, developed, and implemented departmental procedures and policies
- Created process flow charts for training and development
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Indexing Support Specialist
AFLAC
Columbus , GA
2005.09 - 2007.01
- Research Specialist
- Review and audit Fax and Paper claims
- Assisted Supervisor in the absence of Lead Specialist and completed assigned projects
- Motivated, coached and developed employees within the team as a representative of department Motivational Committee
- Assisted co-workers with correct routing procedures to the Claims department
- Trained new specialists in various queues
- Assisted Supervisor in maintaining productivity expectations amongst team members
- Created and implemented daily reports and scheduling
Customer Service Representative
Progressive Insurance Company
Colorado Springs , CO
2003.04 - 2004.09
- Answered calls in high-volume inbound call center
- Uploaded and bound insurance policies for agents
- Managed account inquiries and adjustments
- Provided competitive rates and quotes for agents
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
General Manager
Wyndham Hotels-Ramada Limited
Colorado Springs , CO
1999.10 - 2003.11
- Managed 68 room property and 15+ employees
- Increased hotel sales and productivity by 50%
- Implemented incentive programs for productivity in sales and repeat business
- Closed out daily activity reports and adjusted discrepancies and mis- postings
- Managed accounts receivables/payables
- Prepared payroll, scheduling, training, hiring, and employee evaluations
- Handled switchboard, check-ins/checkouts, and reservations
- Handled staff and guest conflict resolutions
- Enhanced sales
- Managed cost per room analysis and maintained company budgets
- Handled all vendor relations and managed cost effectiveness
- Worked with other properties and local businesses to obtain direct billing accounts
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Foundations of Business
University of Phoenix
2011
Skills
- Exceptional interpersonal communication skills
- Demonstrates attention to detail, accuracy, and thoroughness
- Self-motivated, resourceful individual
- Strong problem solver and conflict resolution
- Proficiency with Microsoft Office, Outlook, MS Windows
- Qualia
- Flexible
- Outstanding time-management skills
- Ability to meet deadlines
- Highly adaptable to fast paced work environment
Timeline
Professional ERO
Finer Tax Services, LLC – Owner Operator
2022.01 - Current
Closing Paralegal
Cook and James LLC
2021.12 - Current
Cancer Claims Specialist II
AFLAC
2020.03 - 2021.02
Aerial Porter
United States Airforce, USAF
2018.07 - Current
Tax Professional
Tax Now
2014.01 - 2022.01
Cancer Claims Specialist
AFLAC
2013.08 - 2020.03
Wellness Support Specialist II
AFLAC
2008.05 - 2013.08
Lead Specialist
AFLAC
2007.01 - 2008.05
Indexing Support Specialist
AFLAC
2005.09 - 2007.01
Customer Service Representative
Progressive Insurance Company
2003.04 - 2004.09
General Manager
Wyndham Hotels-Ramada Limited
1999.10 - 2003.11
Associate of Arts - Foundations of Business
University of Phoenix
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